E Service
146 Stories
How Microsoft plans to make its mark in CRM
Insight newsmaker The software giant is well placed to take the lead in the CRM arena with its on-demand and packaged software, not to mention a US$1 billion annual infrastructure budget, says exec Brad Wilson.
Tags: Customer resource management (CRM), Strategy, Utility computing, Software-as-a-service (SaaS), Microsoft Corp., CRM, e-Service, On-demand, Sales, TCO
Singapore firm eyes medical tourism dollar
News Local startup launches Web platform offering patients help with travel arrangements and advice on hospital selection, in hopes of boosting tourism into the region.
Tags: Web services, Web sites, Philippines, Thailand, e-Service, Singapore, FlyFreeForHealth, network, Deloitte LLP, call-center
Paperless government not yet a S'pore reality
News Singapore's public sector makes strides in pushing online transactions, but consumer comfort with hardcopy documents impedes paper-free vision, says analyst.
Tags: Web sites, Web services, Government, Transaction, PKI, IRAS Staff, Web sites, International Data Corp., E-health, e-Service
Why make consumers pay more for e-services?
Blogs Electronic services have long been touted as a way for governments to improve operational efficiencies and facilitate be...
The Internet as the medium
Blogs It has been proclaimed many times that the Internet is a great leveler that has the power to eliminate barriers and ineq...
Build governance into e-govt, experts urge
News Governments need to factor governance and collaboration into their e-government frameworks, not focus on IT and its application, said speakers at Singapore event.
Tags: IT Governance, Web services, Web 2.0, Government, E-government, Conference, e-Service, middle management, Singapore, CIO
Regulation needed to 'free' NBN operators
News Singapore needs open access platform for its next-generation broadband network, so operators can offer innovative services to customers.
Tags: CommunicAsia 2009, Regulation, BSS, QoS, OSS, service provider, e-Service, network company, Infocomm Development Authority, CommunicAsia 2009
S'pore seeks proposals from 2FA operators
News The country's infocomm regulator issues call for bids to enable two-factor authentication to secure Singapore's online services.
Tags: Authentication and encryption, Security, Web services, Authentication, e-Service, Singapore, security token, two-factor authentication, SMS, health care
S'pore payment vendor extends network services
News AXS upgrades infrastructure and launches pilot rollout of new equipment in bid to widen its payment ecosystem of financial partners and e-services.
Tags: E-commerce, Business applications, LANs and WANs, ATM, Security, e-Service, Financial Company, payment company, payment, electronic payment
Commentary: Customer service differentiates Web retailers
News Not surprisingly, consumers increasingly select e-tailers that provide the best service. With competition only one click away, poor service and support will drive customers to competitors' sites.
Xerox forms new Internet business unit
News
HP, Celcom to reveal first e-speak service
News Hewlett-Packard Sales (M) Sdn Bhd (HPSM), together with major communications provider Celcom (M) Sdn Bhd, expects to reveal the first e-service developed locally using HP's e-speak technology tomorrow.
IDA to spend S$25m on IT for poor
News The Info-communications Development Authority of Singapore (IDA) has set aside S$25 million to promote the "Internet culture" amongst low income households over a three year period.
S'pore unveils new US$1.3B e-govt plan
News The administration aims to integrate back-end processes of public sector agencies over the next five years, making it easier for citizens to transact with the government.
Tags: Web sites, Web services, Government
IDC: Asian e-government drive hits user pit stop
News Asian authorities may have jumped on the e-services bandwagon but most of them have under-delivered on actual user adoption, says market research firm IDC.
Tags: Government
