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Asian call centers target for social media
News Call centers, abound in India and Philippines, need to retool and deploy social media tools to say competitive in market, say top Salesforce.com execs.
Tags: Cloud computing, Software-as-a-service (SaaS), Web 2.0, Mobile platforms/communications, Facebook, Social Networking, Twitter Inc., Marc Benioff, network, Web 2.0
Nokia targets 300M services users by 2011
News Finnish phone maker looking beyond selling devices and wants 300 million users on its devices pulling cloud data within two years, says its corporate strategy chief.
Tags: Mobile/Wireless, Data services, Mobile platforms, Facebook, Nokia Corp., London Business School, mobile, Broadband, chief development officer, device manufacturer
Spammy scams surfacing on Twitter, Facebook
News Users on Twitter report direct messages that lead to phishing page, while Facebook users are getting links to a malware site.
Tags: Spam and phishing, Spam filtering, Facebook, Google Inc., Phishing, Malware, Twitter Inc., Phishing Web Site, Password, e-mail
Running a contest on Facebook? That'll cost you
News Social network tightened rules for companies running contests on its platform, and sources say those companies will be required to buy ad space, too.
Tags: Internet advertising, Web sites, Web 2.0, Facebook, advertisement, CEO, U.S., CBS Interactive Inc., Human Resources Inc., Web sites
Facebook adopts new privacy policy
News The social-networking site hopes that policy revision will make the policy more accessible and easier to understand.
Tags: Privacy, Facebook, Revision, Social Networking, network, Video, general counsel, blog, Privacy
Facebook and MySpace 'in talks'? Of course
News Good move for both companies as MySpace tries to move away from its image as a social network that lost to Facebook.
Tags: Web 2.0, Facebook, Social Networking, MySpace, CEO, U.K., network, Web 2.0, Video, News Corp.
Facebook's mounting customer service crisis
News It's unclear how many members still can't access their accounts after Facebook acknowledged a database issue, but one thing's for sure: the ones locked out are steaming mad.
Tags: Web 2.0, Facebook, Web 2.0, Robert Scoble, screen name, Plaxo Inc., Cable, e-mail, IM, customer service
Facebook Connect branches out
News Aiming to make its universal-log-in product more ubiquitous, company announces a three-step integration wizard and a translation tool to automatically convert a site to a Facebook user's native language.
Tags: Web 2.0, entrepreneur, network, U.S., Hitwise, social Web, crowdsourcing, Connect Wizard, Social Networking, MySpace
Facebook woos developers with a roadmap
News The social-networking company unveils what it's up to in the next three to six months so that developers can plan to add new things to their apps.
Tags: Web 2.0, Facebook, Twitter Inc., Palo Alto, California, Web 2.0, Developer, API, analytics, Microsoft Windows
Facebook provides free tool for translating sites
News Translations for Facebook Connect allows Web developers to tap technology that has been used to translate the social network itself into 65 languages.
Tags: Web 2.0, Site, Web Site, single sign-on, authentication, Google OpenSocial, Lee, Web 2.0, board, Facebook
Microsoft partners with Facebook, Twitter on search
News Microsoft executives Qi Lu and Yusuf Mehdi debut Twitter integration with Bing search results at Web 2.0 Summit. The Facebook partnership will come at a later date.
Tags: Search, Facebook, Google Inc., Twitter Inc., search engine, Microsoft Corp., partnership, Search Result, financial, Web 2.0
Downed Facebook accounts still haven't returned
News It's been a week and some members say they still receive a "down for maintenance" error message when trying to access their profiles.
Tags: Web 2.0, Web sites, Facebook, Yahoo! Inc., Web sites, Web 2.0, Video, YouTube Inc., e-mail, Mark Zuckerberg
Facebook's COO: Response to disabled accounts was 'too slow'
News Sheryl Sandberg says the database failure was a consequence of the social network's rapid growth, which sometimes causes unexpected snags.
Tags: Web 2.0, Web sites, Facebook, Social Networking, Database, Palo Alto, network, California, Web sites, Web 2.0
Yahoo veteran named to MySpace CTO spot
News Alex Maghen, who previously served as the head of technology for MySpace Music, has tough road ahead of him, as News Corp.-owned site has fallen from favor in Silicon Valley.
Tags: Business Strategies & Functions, Web 2.0, MySpace, entertainment, chief technology officer, Facebook, CTO, exec, News Corp., Web 2.0
Facebook database outage cut off about 150,000
News Downed Facebook database left a small but vocal percentage of its userbase without access to the social network for as long as 10 days.
Tags: Web 2.0, Web sites, Facebook, Social Networking, Database, Phone, network, Web sites, Web 2.0, photograph
