Instranet Inc.
2 Stories

Salesforce.com adds Twitter to cloud services

News Company's Service Cloud 2 option brings Twitter-based customer service options to its clients now and will bring knowledge bases and forums later.

Thursday, September 10 2009 09:52 AM

Tags: Software-as-a-service (SaaS), Web services, Cloud computing, Marc Benioff, InStranet Inc., Software-as-a-service (SaaS), Cloud computing, business software company, Facebook, knowledge

Salesforce.com rolls out Service Cloud

News While the details of the initiative seem a bit fuzzy, the main pitch here is that the company is trying to link up social networking and customer service.

Friday, January 16 2009 09:39 AM

Tags: Software-as-a-service (SaaS), Google Inc., InStranet Inc., social networking, Facebook, network, customer service, ZDNet, blog, monitor