It Service Management
260 Stories
Asian firms step up ITSM efforts
News Organizations in the region are finding IT service management is paying off, and many are incorporating it on a wider scale, new study finds.
Tags: Service level management, Standards, IT Governance, Business, IT Service Management, ITIL, India, Philippines, Service Management, software
Delivering IT as a service
Insight City University's CIO Jerry Yu is gearing his team to deliver IT like a utility service, where the service is available to users at the flip of a switch.
Tags: IT Management
Banking on the IT-sales connection
Insight Shee Tse Koon, Standard Chartered Bank's CIO for Singapore, shares the bank's inner workings of the close relationship between sales, technology and operations.
Tags: Security, Authentication and encryption, Banking, IT Management, IT budgeting
Businesses fail to appreciate the value of IT
News Tech needs to get itself noticed--but that's no good if they can't explain what value they provide.
Tags: Business Strategies & Functions, IT Service Management, ITIL, IT Services, IT Professional, Survey, CMDB, change management
Ten examples of SOA at work, circa 2008
Techguide In the past year, many companies have finally moved on beyond the experimentation and pilot stages when it comes to SOA. Joe McKendrick presents stellar examples of where and how SOA made a difference for some companies in 2008.
Tags: Web services, Standards, Mainframe, ITIL, SOA, CERN, Enterprise Service Bus, Lufthansa, United Airlines, AbeBooks.com
Asia makes headway in IT standards push
News Thailand is expected to launch a chapter under the IT Service Management Forum later this year, says CEO of global body itSMF.
Tags: IT Management, Standards, Software
HP debuts Automated Operations 1.0
News With Automated Operations, HP offers a new way to deliver IT operations.
Tags: Business applications, App servers, Groupware, work flow software
Quality IT service comes at a price
News Some organizations are spending more than half a million dollars on implementing new service delivery frameworks like ITIL, an Australian survey has found.
Tags: Business Strategies & Functions
CA adds financial view to management
News An update to Computer Associates' management software lets users bill for IT services based on usage.
Tags: Business applications
ITIL overshadowed by other priorities
News ITIL adoption and certification is lower in Asia compared to other parts of the world, as Asian companies have other organizational priorities.
Tags: IT Governance
Hong Kong joins push for higher IT standards
News Hong Kong has become the latest Asian country to join in the global push for higher IT service management standards.
Tags: Standards
IBM to shell out US$740M for MRO Software
News Just after Webify buy, Big Blue says MRO's asset management tools will further expand its software business.
Tags: Asset/resource/knowledge management, Business applications, Acquisitions
HP ups the ante in SOE bid
News The IT giant partners two education heavyweights to train Singapore's public sector in preparation for the country's Standard ICT Operating Environment project.
Tags: Hardware, IT outsourcing, Networking, Software, Government
BAT shares to gain
Insight With its IT shared services model going places, British American Tobacco has bigger ambitions for its Group Service Delivery unit.
Tags: IT Management, IT outsourcing, Outsourcing, Offshoring
New forum to push IT service standards in S'pore
News The goal of the itSMF is to develop and promote best practices in IT service management in the island-state, and perhaps produce a strong spillover effect in other parts of Asia.
Tags: Standards, IT training
