Itil
51 Stories
Businesses to get more demanding of IT in 2009
News As the economy slumps, they are likely to expect more from their IT service suppliers in 2009 as quick returns on investment and efficiency become priorities.
Tags: Service level management, Open source, Network infrastructure, Outsourcing, Ovum, ITIL, IT Services, Cloud Computing, Silicon.com, information technology
HP services go ala-carte to beat downturn
News New initiative lets customers buy credits for use on as many as 85 mission-critical services, including those related to security, software and virtualization.
Tags: Services, Business Strategies & Functions, Infrastructure/architecture management, Hewlett-Packard Co., ITIL, Proactive Select, Singapore, Gartner Inc., performance, enterprise server
Asian firms step up ITSM efforts
News Organizations in the region are finding IT service management is paying off, and many are incorporating it on a wider scale, new study finds.
Tags: Service level management, Standards, IT Governance, Business, IT Service Management, ITIL, India, Philippines, Service Management, software
Businesses fail to appreciate the value of IT
News Tech needs to get itself noticed--but that's no good if they can't explain what value they provide.
Tags: Business Strategies & Functions, IT Service Management, ITIL, IT Services, IT Professional, Survey, CMDB, change management
10 roles you need for ITIL configuration management
Techguide If you’re serious about building an effective configuration management service, you’ll need to consider who will accomplish 10 key functions. Here’s a brief rundown of the essential roles that should be covered.
Tags: IT Management, Configuration Management, ITIL, Training, Database, Tool, CMDB, Integrator Role, Larry Klosterboer, database administrator
Revealed: CIOs' biggest challenges this year
News In 2009, CIOs are challenged to do more with less and proving how vital the IT department is to businesses, new study shows.
Tags: Business Strategies & Functions, IT budgeting, Cost control, ITIL, IT Budget, Survey, Steve Ranger, business skill, CIO, Silicon.com
Ten examples of SOA at work, circa 2008
Techguide In the past year, many companies have finally moved on beyond the experimentation and pilot stages when it comes to SOA. Joe McKendrick presents stellar examples of where and how SOA made a difference for some companies in 2008.
Tags: Web services, Standards, Mainframe, ITIL, SOA, CERN, Enterprise Service Bus, Lufthansa, United Airlines, AbeBooks.com
Demand for key IT skills remains high
News Certain IT skills will remain in short supply over the next two years despite the financial downturn, according to a new U.K. IT employment survey.
Tags: Recruiting, Business applications, Financial, Government, SAP AG, ITIL, IT Services, Survey, VMware Inc., business analysis
Uncertainty over cloud strengthens SIs
News Lack of policies and regulations governing cloud computing strengthens value proposition of systems integrators, says Datacraft executive.
Tags: Cloud, ITIL, Information Security, Cloud Computing, PaaS, managed services, software-as-a-service, systems integrator, business case
ITIL adoption fastest in Asia-Pacific
News A recent survey finds Asia-Pacific to be the region with the highest adoption rate for ITIL processes, as companies scramble to meet world standards.
Tags: IT Governance
ITIL overshadowed by other priorities
News ITIL adoption and certification is lower in Asia compared to other parts of the world, as Asian companies have other organizational priorities.
Tags: IT Governance
IT service management gains momentum
News Countries such as Singapore and Hong Kong will spur adoption of ITIL, says president of the Singapore itSMF chapter.
Tags: IT Management
HP: ITIL helps control outsourcing
News Adopting IT standards such as the IT Infrastructure Library, can help an organization better decide what functions to outsource; but customization should be minimal.
Tags: IT outsourcing, Asset/resource/knowledge management, Business applications, Outsourcing
Slowboat to ITIL v3 take-up?
News Industry players disagree over how long it will take for latest revision of the IT Infrastructure Library to make a real impact on businesses.
Tags: Service level management, IT Governance
Managing ITIL's great expectations
Techguide At the outset, every project seems full of promise. Unfortunately, not every project lives up to its full potential. How can you start your implementation, then keep the ball rolling while maintaining the energy level and attention ITIL requires?
