Knowledge
2341 Stories
Beyond CRM: How to improve customer interactions
Insight perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), Social Networking, Customer Loyalty, Communication, CRM, Tool, competitive advantage, Quocirca, Customer
Malaysia to enforce data protection law
News Eight years in the making, country's Personal Data Protection Bill will finally be tabled in parliament this month and expected to be in force early-2010.
Tags: Data security, Privacy, Local Government, Regulations, Data Protection, E-government, Conference, Safe Harbor, European Union, Singapore
Is censorship the answer?
Blogs Mention the "c" word in Malaysia these days and all hell breaks loose. Censorship is indeed a highly charged word today,...
Using Twitter for work
Blogs Twitter is a popular micro-blogging service that lets you post short messages (up to 140 characters, similar to SMS) so ...
Europe urged to hasten book digitization
News Europe could pull ahead of Google in the digitization of books as long as it acts swiftly, information society and media commissioner Viviane Reding has said.
Tags: Web 2.0, Data Management, Digital rights management (DRM), Commission, Google Inc., Books Digitization, European Commission, Web 2.0, Copyright Protection, Europe
Twitter co-founder Jack Dorsey invested in Foursquare
News Ex-CEO and current chairman is one of the startup's undisclosed angel investors, sources tell CNET News.
Tags: Web 2.0, Industry Veteran, Bay Area, New York, payment, co-founder, knowledge, SEC filing, Web 2.0
Did Viacom find smoking gun in YouTube case?
News YouTube's internal e-mail indicate employees and managers knew about copyright content, sources say, but chose to leave the material on the site. What are the DMCA ramifications?
Tags: Web 2.0, Digital rights management (DRM), Google Inc., Viacom Inc., Web 2.0, Matz, TV, Entertainment Company, Entertainment Industry, Video
More questions than answers on Google Books
News Google insists it has the best of intentions following its settlement with book rights holders, but there is a strong undercurrent of distrust in the publishing community.
Tags: Data Management, Databases, Settlement, Class Action, financial, knowledge, asset, University of California at Berkeley, director, Data Management
Mozilla Labs rolls out usability 'Test Pilot' add-on
News More than a year after announcing its intention to make usability and feature testing easier and more consistent, Mozilla has released its Test Pilot browser plug-in.
Tags: Web browsers, Plug-in, Web Browser, Officer, Survey, Mozilla Corp., blogosphere, Mozilla Firefox, knowledge, product design
Salesforce.com adds Twitter to cloud services
News Company's Service Cloud 2 option brings Twitter-based customer service options to its clients now and will bring knowledge bases and forums later.
Tags: Software-as-a-service (SaaS), Web services, Cloud computing, Marc Benioff, InStranet Inc., Software-as-a-service (SaaS), Cloud computing, business software company, Facebook, knowledge
10 ways to effectively estimate and control project costs
Techguide Estimating what a project will cost is only half the battle; controlling those costs during the project and after delivery is equally critical.
Tags: IT project management, Project management, Cost control, Baseline Cost, Business Unit, Benchmarking Exercise, Information Technology, Project, IT-spending, Cost
Can innovation come in SMB packages?
Blogs I'm in Kuala Lumpur for a couple of days this week, serving as moderator for a panel discussion at the APEC SME Technolo...
Six principles of practical ciphers
Techguide Core ideas of a set of principles familiar to cryptographers and other security experts as Kerckhoffs' Principle, are still relevant today--more than 125 years after they were articulated.
Tags: Authentication and encryption, Security Management, Security implementation/standards, private key, CompTIA, Cryptography, Chad Perrin, knowledge, consultant, Security Management
Not all employees are created equal
Blogs "All animals are equal, but some animals are more equal than others." I read that famous line in George Orwell's Anim...
Bahasa or English? One step forward, two steps back?
Blogs A couple of weeks ago, the Malaysian government ignited a controversy when it reversed a five-year-old government policy...
