Paul Glen
9 Stories
What does your e-mail say about you?
Insight Author Paul Glen discusses how little mistakes in your e-mail messages can give the impression you're lazy, incompetent, inattentive, mistrustful, or unprofessional.
Tags: E-mail clients, Microsoft Outlook
Leave on a good note by making the most of your exit interview
Insight Often, departing employees consider an exit interview as an exercise that benefits the employer. But exit interviews can prove to be very valuable in getting that next job or in fostering a possible rehire in the future.
Don't let staff leave without an exit interview
Insight When employees leave, it isn't just their skill set walking out the door. Departing employees can provide valuable insight and feedback that can help you improve your company. That's why you need to conduct well-planned exit interviews.
First-time project managers need failures
Techguide One of the greatest impediments to first-time project managers' success is their need to succeed. There are three things they really need--and early success isn't one of them.
Tags: IT project management, Project management, Training, Paul Glen, project manager, career, IT administration, North America, information technology, consultant
Monitor project progress with micro-deliverables
Techguide Micro-deliverables allow you to effectively gauge the health of a project. Here are four simple rules to follow when planning for and using micro-deliverables.
Tags: IT project management, Project management, Project, Deliverable, Paul Glen, monitoring, black hole, IT administration, leader, monitor
Why satisfying IT customers may be a bad idea
Insight comment Be careful of the term "customer satisfaction." Well-intentioned but poorly selected goals frequently lead organizations to do exactly the wrong things.
Tags: IT Management
Project Managers: Stop 'gathering' IT requirements
Techguide Instead of gathering requirements, project managers must negotiate requirements among the stakeholders.
Employee performance management tips
Techguide Learn how to conduct employee evaluations, give employees valuable feedback, and implement effective reward systems.
Accountability: It's more than knowing who to blame
Insight comment Instilling fear of retribution over failure isn't going to help you build a productive, learning organization.
Tags: Human resources, Communication skills
