Pkware
9 Stories
Prioritize your support calls with a call level chart
Insight Both large and small IT shops can benefit from using a call level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've developed a sample call level chart that you can download and customize.
Start users off right using a new-user orientation kit
Insight If you can help new employees become competent computer users from the start, they'll be less likely to drive your help desk crazy with a constant barrage of basic questions. Providing training and orientation for your new users can save you—and them—a lot of time, effort, and needless frustration.
Download our computer account access form
Insight Keep track of those who request access to your computer systems with our computer account access form. Download this one-page, sample form and then customize it to fit your organization's needs.
PKWare PKZip for Windows 8.0
Product Reviews PKWare PKZip for Windows 8.0
Tags: WinZip, Microsoft Corp., Encryption, Archiving, PKWare, RSA Security Inc., ZIP, e-mail, Microsoft Windows, toolbar
WinZip 10 Pro
Product Reviews WinZip 10 Pro
Tags: WinZip, Backup, PKWare, WinZip 10, WinZip 10 Pro, e-mail, 64-bit, AES, Microsoft Windows XP, Microsoft Windows
WinZip 10 (Standard)
Product Reviews WinZip 10 (Standard)
Download our purchase order refusal form
Insight When your help desk or a user refuses a software purchase order, you should document why it was refused and give copies to all parties involved. To help you do this, we've created a one-page purchase order refusal form that you can download and modify.
Download our computer hardware inventory list
Insight When servicing a computer, it helps to know the make and model of the equipment inside it. But if you've never worked on the PC before, this can be difficult. Place our computer hardware inventory list inside each PC case to keep your techs informed.
Effective antivirus policies
Insight A crucial part of an antivirus strategy is having a written policy that defines both the IT department's and end user's roles in protecting your network. It should also provide a basic understanding of how viruses spread and preventive measures.
