Service Innovation
19 Stories
India in a class of its own
Insight Despite growing competition from China and Russia, industry observers are confident the subcontinent will remain an integral part of any major global sourcing strategy.
The talkification of the Web
Insight perspective The film and music industries have been turned upside down by the arrival of the Internet. Now it's the turn of telecoms, argues author Howard Greenfield.
Tags: Web browsers, VoIP/IP telephony, Web 2.0, Ribbit, Google Inc., Telecommunications, phone, software, technology company, Facebook
Preparing for Web services markets
Insight After a year of hype and high hopes, Web services technologies are being used for grass-roots-type projects and small implementations that solve long-standing problems.
Tags: Web services
IBM urges service innovation
News A report challenges private and public sectors to support more technological innovations for service systems such as transport, communications and healthcare.
Tags: Innovation, Software-as-a-service (SaaS), IBM Corp., Service Innovation, Report, Business Model, Innovation, University of Cambridge, BAE Systems Plc., career path
NTT Docomo, Vodafone named top performers
News Both mobile operators score high on product innovation and service implementation in ABI Research mobile operator matrix.
Tags: Cellular phones, Mobile platforms/communications, Network infrastructure, Mobile commerce, 3G (Third Generation), Next-generation technology/networks
Citi banks on tech innovation
Insight Bank seeks to keep customers happy by delivering continous innovation in technology and leveraging the Internet.
Outsourcing: how far up the value chain?
Blogs The move by India's top IT companies to develop industry specific applications left me wondering about the changing defi...
Tags: IT outsourcing, Business applications
Telcos 'struggle' to stay competitive
News Carriers worldwide face growing challenge as customer demand changes and new government policies are introduced, finds new Gartner report.
Tags: Mobile platforms/communications, Best strategies, Corporate culture, Wireless Broadband, Carrier, Gartner Inc., research company, investment strategy, recession, financial
IDC lowers APAC tech spend forecast
News Analyst pulls region's IT spending projection for 2009 down from 9.5 percent to 5.8 percent, but says Asia-Pacific remains "the bright spot" in the global market.
Tags: Budgeting/cost control, Investments, Local Government, IT budgeting, Business, Asia, IT-spending, International Data Corp., Asia-Pacific, Europe
IBM targets students in Singapore
News Big Blue has rolled out new initiatives in Singapore, including two aimed at students, in hopes of familiarizing a new generation with its technologies.
Capellas takes over at WorldCom
News Michael Capellas officially takes the reins at the beleaguered telecom giant.
Singapore readies Web services thrust
News Web services may not have proven its commercial merits but the Singapore government is banking on the technology to grow its IT industry.
Outsourcers combine to take on IT services giants
News IT services giants will come under pressure from outsourcing alliances, as companies team up to beat the big guns.
Tags: IT outsourcing, Outsourcing
IBM's research to 'touch common folks'
News Its labs in India focus on innovative use of technologies and new business models to solve economic problems.
Tags: R&D, Business applications, Mobile applications, SMB
Emerging Asia to spur innovation
News Companies should divert their attention to China and India, which are poised to become key drivers of tech innovation, Gartner says.
Tags: R&D, Outsourcing, Offshoring
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