Service Level Management
44 Stories
Asian firms step up ITSM efforts
News Organizations in the region are finding IT service management is paying off, and many are incorporating it on a wider scale, new study finds.
Tags: Service level management, Standards, IT Governance, Business, IT Service Management, ITIL, India, Philippines, Service Management, software
Operating IT as a business still a challenge
Insight newsmaker The only department missing most of the efficiencies non-IT units within an organization boast about, is often the IT department, says BMC CTO.
Tags: Asset/resource/knowledge management, IT project management, Service level management, Organization, Business, Business Service Management, BMC Software Inc., Department, SLA, Environment
Azure evangelist tackles cloud doubts
Insight newsmaker Microsoft's Mark Taylor talks about issues ranging from risk and resilience to private clouds and interoperability.
Tags: Business applications, Cloud computing, Service level management, Cloud, Akamai Technologies Inc., Database, Azure, SLA, Community Technology Preview, Cloud computing
Centralize your IT projects
Techguide There are a number of reasons to centralize IT projects in your organization--this article shares some of them.
Tags: Business Strategies & Functions, Service level management, IT Governance, Infrastructure/architecture management, SAS Institute, Security, Graphics, SLA, application provider, project management office
Yahoo's quest for respect
News New $100 million marketing campaign will emphasize that Yahoo has a personal touch as the company tries to balance its need to start anew while showing off its strengths.
Tags: Service level management, Web sites, Web 2.0, Interactive Advertising Bureau, Carl Icahn, Jerry Yang, Internet, strategy, Web 2.0, Service level management
Google Translate now helps with pronunciation
News It's one thing to translate a word, but it's another thing to know how to correctly pronounce a word written in an unfamiliar character set. Google Translate just added that feature.
Tags: Service level management, Google Inc., English, Language, Service level management
PayPal suffers from e-commerce outage
News eBay's online payment system suffered outages for about two hours Monday, but the company says it's working for most people again.
Tags: Service level management, Web sites, E-commerce, E-business, PayPal, Web Page, eBay Inc., Online Payment, API, Outage
Net neutrality gets boost from US govt
News The Obama administration includes the FCC's net neutrality principles as conditions for some of the funds it will allocate as part of the economic stimulus package.
Tags: PKI (public key infrastructure), Service level management, Federal Government, Network administration/implementation, Business broadband, Democrat, Broadband, Cable, Net Neutrality, Government
New privacy guidelines for US e-health records
News As U.S. president-elect Barack Obama calls for widespread adoption of e-medical records, the Department of Health and Human Services is offering more privacy guidelines for them.
Tags: Privacy, Data security, Security Management, Service level management, U.S. Department Of Health And Human Services, E-health, electronic health record, personal health information, accountability, Mike Leavitt
Cisco replaces Nortel in key 2012 Olympics role
News London 2012 organizer reveals it has ended its contract with bankrupt infrastructure supplier "on good terms", and appoints tier 2 sponsor Cisco to helm role instead.
Tags: Network infrastructure, LANs and WANs, Business Strategies & Functions, Service level management, Nortel Networks Corp., Cisco Systems Inc., Wireless, Chapter 11 bankruptcy protection, wireless technology, network infrastructure
M'sian SMBs not demanding managed services
News There has to be more investment in awareness and marketing of managed communications services, to break the trend of low demand and supply for such services in the country, says analyst.
Tags: Service level management, Services, Network infrastructure, Business, Ovum, Mobile, Telecommunications, Survey, marketing communication, Small And Medium Business
O2 reports 'very strong' SMB uptake of iPhone 3G
News The enthusiasm of small and midsize businesses for Apple's latest device is not yet matched by the corporate world, says O2 executive.
Tags: Handhelds, Service level management, Communications, O2 Plc., Apple iPhone 3G, Small And Medium Business, Sales, sales cycle, Dowd, 3G
More telcos focus on services provision
News More operators in Asia and Europe are outsourcing network management as they focus on providing services to customers, says Nokia Siemens Networks.
Tags: Outsourcing, Service level management, Web 2.0, Outsourcing, Operator, phone, Telstra Corp., network, VoIP, Web 2.0
SingTel to package SaaS offerings
News update Singapore carrier announces plans to expand its ICT business in the Asia-Pacific region, in a bid to be more than just a telecom services provider.
Tags: Service level management, Network administration/implementation, Security, SingTel, Information And Communication Technology, software company, software, executive vice president, ISV, financial
Video explosion challenges Net neutrality
News Conflict between neutrality and quality of service intensifies as excess backbone capacity saturates, observes an industry expert.
Tags: CommunicAsia 2008, Service level management, Web sites, Web 2.0, Business plans, Video, QoS, Broadband, Net Neutrality, Internet User
