Service Level
294 Stories
Firms, vendors not keen on lower SLAs
News Despite economics of easing parameters in service level agreements, Asia's tech stakeholders warn against going down that path just to save money.
Tags: Service level management, Tata Consultancy Services Ltd., MessageLabs Ltd., Service Level, Asia, Asia-Pacific, SLA, Environment, CIO, e-mail
Pre-adoption key to smooth cloud rollout
News Cloud service adopter offers tips for organizations also thinking of moving onto cloud computing, touting benefits of pre-adoption preparation.
Tags: Cloud computing, Software-as-a-service (SaaS), Google Inc., Security, Information Technology, Backup, Singapore, Small And Medium Business, SLA, Cloud computing
Juniper eyes midmarket, aims for Cisco
News update With new partner and product launches, Juniper Networks sets eyes on new markets, particularly those dominated by market leader Cisco Systems.
Tags: Routing/switching, Ethernet, Junos Space, software, network, partnership, Cisco Systems Inc., Juniper Networks Inc., OEM, Server
IT service levels: It's time to drop your standards
News Businesses could see IT service levels slip as tech departments cut back in the slowdown.
Tags: Service level management, Services, Service Level, Telecommunications, Standards, Gartner Inc., content management system, CIO, VP, recession
BPO players to shrink 25 percent by 2012
News Critical for companies to pick right business process outsourcing partners as quarter of top providers will cease to exist in three years, Gartner predicts in new report.
Tags: Outsourcing, IT outsourcing, Outsourcing Company, Gartner Inc., Business Process, BPO, financial, service provider, IT outsourcing, Outsourcing
S'pore SMBs see disaster recovery plans as luxury
News Local small and midsize firms diligent in data backup but still need to do more to safeguard business and customer data, survey finds.
Tags: Disaster recovery, Security, Business, Disaster Recovery, Survey, H1N1 flu, Disaster Recovery Planning, Singapore, Small And Medium Business, Indonesia
Put security, savings on par in cloud
News "Hard" questions firms should ask cloud providers before deployment, include legal and privacy implications of data stored in other countries, says security expert.
Tags: Data security, Security Management, Security implementation/standards, Cloud computing, PGP Corp., Security, cost savings, Singapore, SLA, Cloud computing
10 ways to effectively estimate and control project costs
Techguide Estimating what a project will cost is only half the battle; controlling those costs during the project and after delivery is equally critical.
Tags: IT project management, Project management, Cost control, Baseline Cost, Business Unit, Information Technology, Benchmarking Exercise, Project, IT-spending, Cost
Thai managed services market booming
News The outsourcing market in Thailand contributes about 25 percent of the overall IT services market, worth US$856 million and expected to achieve double-digit growth.
Tags: Outsourcing, Web services, Service level management, Location-based services, Offshoring, Outsourcing, Managed Security Service, IT Services, Thailand, SLA
How tech firms float despite a Watergate
News update Expert involvement, admission of guilt and transparency are some elements that help keep IT brands alive after major scandals, say academia.
Tags: Crisis communications, Corporate responsibility, Computer Associates International Inc., Nanyang Technological University, Chinese company, Crisis communications, phone, professor, brand, accounting
Google App Engine permits heavy use, for a fee
News The cloud-computing foundation is growing more mature: those wanting to use it to house Web applications can pay to get more capacity.
Tags: Search, CPU, Google Inc., Web Service, Amazon Web Services, Server, Amazon.com Inc., e-mail, network, billing
Firms to wring business outcomes in outsourcing
News Companies in Asia will focus more on business outcomes when picking service providers this year, but be open to greater contract flexibility, says analyst.
Tags: IT outsourcing, Outsourcing, Business, Outsourcing, Business Outcome, Information And Communication Technology, Sales, Environment, Frost & Sullivan, unified communications
Tech innovation for rent, anyone?
Blogs Business ideas are a dime a dozen, but great killer-app ideas are always hard to come by. I've often wondered how th...
Cisco pushes unified comms to cloud
News Cisco Systems has cloud plans for WebEx unified communications service, intends to support both platform and top layer software-as-a-service delivery.
Tags: Web services, Communications, VoIP/IP telephony, Cloud, Cisco Systems Inc., channel partner, PaaS, API, WebEx Communications Inc., network
Five ways to cut your telecom spend
Insight perspective Phones, mobiles and e-mail are essential to running any business. So how can you reduce telecoms costs? An analyst offers some advice.
Tags: Smart phones, LANs and WANs, Mobile/Wireless, Networking technology, Mobile, Supplier, Telecommunications, Cell Phone, Quocirca, Service
