Service Management
260 Stories
Asian firms step up ITSM efforts
News Organizations in the region are finding IT service management is paying off, and many are incorporating it on a wider scale, new study finds.
Tags: Service level management, Standards, IT Governance, Business, IT Service Management, ITIL, India, Philippines, Service Management, software
'Best effort' insufficient for cloud
News Cloud ecosystem needs operator participation to provide single point of blame, to win businesses' confidence in moving over, says consultant.
Tags: Service level management, Software-as-a-service (SaaS), Cloud computing, NTT Corp., SingTel, network, Uptime, Asia-Pacific, SLA, Service Management
'Smart' move can help Asian firms ride slump
News Investing in a "dynamic infrastructure", part of Big Blue's "smarter planet" vision, can help region's data centers prepare for growth in the future, says IBM exec.
Tags: Business Strategies & Functions, Infrastructure/architecture management, Virtualization, Cloud computing, IBM Corp., Infrastructure, International Data Corp., Singapore, asset management, Service Management
Tripwire unveils virtualization-management tool
News Tripwire's vWire virtualization management software is designed to cut downtime and reduce risk.
Tags: Virtualization, Tool, VMware Inc., Service Management, Environment, performance, console, management console, monitor, Virtualization
Reducing value leakage: back to basics
Blogs Negotiating a good contract, managing volume reductions and managing service reductions are all important steps in terms...
Businesses fail to appreciate the value of IT
News Tech needs to get itself noticed--but that's no good if they can't explain what value they provide.
Tags: Business Strategies & Functions, IT Service Management, ITIL, IT Services, IT Professional, Survey, CMDB, change management
HP, Intel, Yahoo team up on the cloud
News The technology giants have announced three new research organizations will join their Open Cirrus cloud computing research effort.
Tags: Open source, Cloud computing, Hewlett-Packard Co., Intel Corp., Electronics, Yahoo! Inc., Malaysia, South Korea, Cloud computing, researcher
Economic crisis to boost utility compute market
News Several utility computing service providers are expecting the current economic crisis to catalyze Asian companies to adopt their services amid shrinking budgets.
Tags: Utility computing, Asia, managed hosting, Savvis Communications, director of sales, Horst Iblher, Hardware, T-Systems, information technology, RFP
IBM and Juniper collude on the cloud
News The companies have announced a cloud collaboration, including load management and migration services.
Tags: Business applications, Mobile applications, Mobile platforms, IBM Corp., Juniper Networks Inc., Cloud Computing, Gartner Inc., Service, public Internet, console
Virtualized storage, servers go hand-in-hand
News Real savings in data centers can only be realized by tapping on a combination of server and storage virtualization, says NetApp CEO and Chairman Dan Warmenhoven.
Tags: Storage, Virtualization, Data centers, Asia-Pacific, Singapore, Storage, Server, Symantec Corp., asset, data center
Software is HP's 'fastest growing' unit
News IT giant's software arm is worth US$3 billion in 2008, compared to US$1 billion in 2005, but HP remains cautious on cloud strategy, say company execs.
Tags: Software-as-a-service (SaaS), Utility computing, Hewlett-Packard Co., Electronic Data Systems Corp., Cloud Computing, Vienna, business technology, business technology optimization, Quality Center 10.0, UCMDB 8.0
Shorter week no obstacle to IT performance
News Careful planning ensures organizations that are embarking on a four-day work week can continue to enjoy optimum IT performance.
Tags: HR policies and procedures, Infrastructure/architecture management, IT training, Service level management, Backup, Singapore, CIO, e-mail, performance, monitoring
Ten examples of SOA at work, circa 2008
Techguide In the past year, many companies have finally moved on beyond the experimentation and pilot stages when it comes to SOA. Joe McKendrick presents stellar examples of where and how SOA made a difference for some companies in 2008.
Tags: Web services, Standards, Mainframe, ITIL, SOA, CERN, Enterprise Service Bus, Lufthansa, United Airlines, AbeBooks.com
Delivering IT as a service
Insight City University's CIO Jerry Yu is gearing his team to deliver IT like a utility service, where the service is available to users at the flip of a switch.
Tags: IT Management
Operating IT as a business still a challenge
Insight newsmaker The only department missing most of the efficiencies non-IT units within an organization boast about, is often the IT department, says BMC CTO.
Tags: Asset/resource/knowledge management, IT project management, Service level management, Organization, Business, Business Service Management, SLA, BMC Software Inc., Environment, Department
