Services
24628 Stories
Canon may follow Xerox's BPO plunge
News Singapore execs say Canon "open" to strengthening partnerships and acquisitions, following rival Xerox's buy of U.S. business process outsourcing firm.
Tags: Services, Components, Customer support, Xerox Corp., partnership, Canon Inc., Singapore, Business Process, BPO, Environment
S'pore startup to plug managed services hole
News Value Advantage wants to help managed services providers penetrate SME market, and address "disconnect" in how technology is packaged and sold.
Tags: Infrastructure/architecture management, Service level management, Services, Canadian company, Greg Lipper, Small And Medium Enterprise, CEO, COO, Asia-Pacific, Singapore
APAC BPO market to hit US$29B by 2013
News Asia-Pacific firms' investment in business transformation will spur long-term growth in region's business process outsourcing market from next year, says IDC.
Tags: Services, Business Strategies & Functions, Budgeting/cost control, Business, CFO, International Data Corp., Asia-Pacific, Singapore, Small And Medium Business, Business Process
Developed SMBs to increase IT services spend
News IT services expenditure among small and midsize firms in Australia, Korea and Japan will grow 10 percent from 2009 to 2013, says AMI.
Tags: Business, Services, Business, Information Technology, IT Services, Services, Small And Medium Business, Australia, Japan, Korea
Google tries its own take on customer service
News Not surprisingly, the search giant thinks automation and innovation are important. But as CEO Eric Schmidt says, everyone wants to wring a neck when things go wrong.
Tags: Customer support, Software-as-a-service (SaaS), Services, Google Inc., sales team, Customer support, Phone, Services, Software-as-a-service (SaaS), Sales
IBM delivers strong Q2, ups 2009 earnings outlook
News Big Blue reports year-on-year net income increase and is set to hit its earnings per share target of US$11 next year, according to CEO Sam Palmisano.
Tags: Software, Services, Hardware, IBM Corp., CFO, Asia-Pacific, Europe, Sales, Software, Middle East
Global drug firm opens M'sian IT center
News GlaxoSmithKline sets up US$17.7 million tech center in Malaysia, its first in Asia, to support company's global operations and networks across 85 countries.
Tags: Services, Data centers, Outsourcing, GlaxoSmithKline Plc., GSK, U.K., Information Technology, revenue, Pharmaceutical Company, Manufacturing
M'sian SMBs not demanding managed services
News There has to be more investment in awareness and marketing of managed communications services, to break the trend of low demand and supply for such services in the country, says analyst.
Tags: Service level management, Services, Network infrastructure, Business, Ovum, Mobile, Telecommunications, Survey, marketing communication, Small And Medium Business
Asia's green IT services to hit US$2B in 2011
News update Growing demand for green IT services in markets such as China and India lifts region to a five-year compound annual growth rate of 69 percent, says new report.
Tags: Green IT, Services, Green IT, Asia, cost savings, Asia-Pacific, Australia, Service, Compound Annual Growth Rate, Consulting
APAC firms to tap on hosted UC in downturn
News Enterprise caution on IT spend in next two years will drive growth of hosted unified communications services in the Asia-Pacific region, predicts Frost & Sullivan.
Tags: Services, LANs and WANs, VoIP/IP telephony, Video, Customer support, Asia-Pacific, Unified Communications Service, Service, ROI, unified communications services revenue
Managed print services gain favor in Asia
News With tough economic climate affecting printer sales, vendors will look toward managed services, helping market to reach US$1 billion by 2012, says new report.
Tags: Hardware, Services, Managed Print Services, Hewlett-Packard Co., Asia, Asia-Pacific, Fuji-Xerox, Australia, Sales, Japan
NEC Asia eyes bigger slice of services pie
News The company's expansion plans include growing headcount, as well as services revenue in Singapore from 10 percent to over 50 percent, says chief exec.
Tags: Services, Business Strategies & Functions, Infrastructure/architecture management, NEC Corp., India, Singapore, Southeast Asia, Hardware, CEO, Fujitsu Ltd.
'Back to basics' for Asia's IT services market
News Region's IT services sector will focus on cost savings and less on business transformation, while balancing need for corporate governance, says IDC.
Tags: Services, Software-as-a-service (SaaS), Cost control, Outsourcing, IT Services, International Data Corp., PaaS, cost management, corporate governance, managed services
Dell acquires Allin's Microsoft IT consulting business
News Deal, valued at US$12 million, aims to bolster Dell's consulting, such as in designing and implementing scalable networks and application architectures.
Tags: Services, Acquisitions, Allin Corp., Microsoft Corp., Business Process, business application, Consulting, News.com, Dell Computer Corp., collaboration
TCS looks to needs of SMBs
News With its IT-as-a-service offering being piloted in India, the company aims to provide smaller firms with applications as well as managed IT and telecom services.
Tags: Software-as-a-service (SaaS), Services, Business, Tata Consultancy Services Ltd., IT Services, Telecommunications, Outsourcing Company, Small And Medium Business, SCM, knowledge management
