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74 Stories
'Best effort' insufficient for cloud
News Cloud ecosystem needs operator participation to provide single point of blame, to win businesses' confidence in moving over, says consultant.
Tags: Service level management, Software-as-a-service (SaaS), Cloud computing, NTT Corp., SingTel, network, Uptime, Asia-Pacific, SLA, Service Management
Tough road leading to next-gen networks
Insight perspective Migrating to next-generation networks is extremely complex, and telecom operators must be mindful of certain pitfalls, says industry player.
Tags: Next-generation technology/networks, Protocols and platforms, ATM, Operator, IP, Broadband, Service, SLA, Consulting, outsource
Docomo interTouch trusts the cloud
News An executive from the hospitality technology provider relates how a large merger prompted the company to move its 1,100 employees to the cloud.
Tags: Web services, Google Inc., NTT DoCoMo Inc., Document Management, SLA, Docomo interTouch, compliance, e-mail, software-as-a-service, information technology
Firms, vendors not keen on lower SLAs
News Despite economics of easing parameters in service level agreements, Asia's tech stakeholders warn against going down that path just to save money.
Tags: Service level management, Tata Consultancy Services Ltd., MessageLabs Ltd., Service Level, Asia, Asia-Pacific, SLA, TCO, Environment, CIO
Five ways to cut your telecom spend
Insight perspective Phones, mobiles and e-mail are essential to running any business. So how can you reduce telecoms costs? An analyst offers some advice.
Tags: Smart phones, LANs and WANs, Mobile/Wireless, Networking technology, Mobile, Supplier, Telecommunications, Cell Phone, Quocirca, Service
Report: Technology failing to meet business expectations
News Technology teams are failing to meet around a quarter of service level agreements (SLAs) made with other business departments in their organization, according to a Forrester Consulting study.
Tags: Service level management, business application, SLA, Customer Satisfaction, Tech Team, performance, London, Silicon.com, revenue, information technology
Amazon offers automatic credit for S3 outage
News Ordinarily, customers would have to apply to get credit for an Amazon Web Services outage, but the online retailer is handling Sunday's outage automatically.
Tags: Web services, Utility computing, Servers, Storage, Google Inc., Yahoo! Inc., Storage, Cloud Computing, SLA, Amazon.com Inc.
Cloud computing: Silver lining or marketing fog?
Insight Depending on what you go for, clouds can accelerate results and replace upfront expense with a regular service fee. How do you decide what works?
Tags: Business applications, Data centers, Business Strategies & Functions, Infrastructure/architecture management, Web 2.0, Google Inc., Cloud Computing, SLA, software, marketing
Can you trust your business to Google's cloud?
News Cloud computing is ever more fashionable. The recent Google Apps outage shows that online applications and services aren't perfect, but the concept is growing up.
Tags: Utility computing, grid computing, Google Inc., Cloud Computing, SLA, software, Adobe Systems Inc., strategy, Google Apps, word-processing
5 tips to ensure cloud data quality
News Choose neutral platforms and read providers' fine-print. These are steps companies should take before leaping to cloud, say data management vendors.
Tags: Cloud computing, Database management, Database, Informatica, Cloud, Tool, SLA, remote site, Cloud computing, Environment
Storage in the cloud: Availability and SLAs
Techguide Storage and the associated planning process are critical for an organization to consider any cloud technology. An expert outlines one solution that may be attractive for availability.
Tags: Cloud computing, Storage, Storage, data replication, SLA, Ohio, Amazon Web Services, Rick Vanover, Cloud computing, Rick
Regulators cracking down on outsourcers
Insight perspective As more financial institutions look to outsource core parts of their operations to external suppliers, managing adherence to compliance is paramount, says industry watcher.
Tags: Offshoring, Risk Management, Data security, Security implementation/standards, Security Management, Outsourcing, IT Security, Outsourcing Company, Regulation, Information Security
Tech innovation for rent, anyone?
Blogs Business ideas are a dime a dozen, but great killer-app ideas are always hard to come by. I've often wondered how th...
Centralize your IT projects
Techguide There are a number of reasons to centralize IT projects in your organization--this article shares some of them.
Tags: Business Strategies & Functions, Service level management, IT Governance, Infrastructure/architecture management, SAS Institute, Security, Graphics, SLA, application provider, project management office
Six ways to make SOA services more reusable
Techguide Find out the elements that need to be considered when building a service intended for reuse.
Tags: Web services, Protocols and platforms, Adapter, SOA, Service, Business Process, Messaging, SLA, Joe McKendrick, blog
