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13588 Stories
Open source adoption 'anomaly' in Philippines
News Country's private sector is unexpected early adopters of open source, which analysts say will be further boosted by entrance of Google's upcoming Chrome OS.
Tags: Open source, Support, Open-source Software, Philippines, Google Inc., International Data Corp., Survey, Asia-Pacific, Open source, Melvin G. Calimag
Telcos could do more with biz intelligence
News Telecoms operators in the region are not doing enough with business analytics, and could take a leaf from the retail industry, says Frost & Sullivan analyst.
Tags: Support, Data mining & analysis, Operator, Telecommunications, BSS, Asia-Pacific, business analytics, billing system, competitive strategy, Frost & Sullivan
Companies consider extended support for XP
News update With mainstream support for Windows XP ending next year, more companies may opt to pay for extended support that will last till 2014, over migrating to Vista.
Tags: Windows XP, Windows Vista, Support, SMB, Hewlett-Packard Co., Microsoft Windows Vista, volume-license, software, Microsoft Windows 2000, Microsoft Windows Server
Customer support, the new sales force
News During downturn, support agents' expertise at satisfying customers can also be tapped to generate sales leads, says service operations head.
Tags: Customer support, Support, Training, Asia-Pacific, Sales, Customer, agent, sales force, customer service, call-center
Open source traits lead to secure applications
News A disciplined community effort and its unfettered characteristic allow open source to provide a level of security assurance, say Sun executives.
Tags: Security, Open source, Support, Vietnam, Philippines, Singapore, Sun Microsystems Inc., Indonesia, Roman Tuma, Open-source Community
Lenovo preps for grueling Olympic tests
News The vendor gears for 95 percent of its hardware to be tested next month in an intensive tech rehearsal conducted by the Beijing 2008 organizing committee.
Tags: Personal Computers, Servers, Support, IT training, Infrastructure/architecture management, Notebook, Environment, Lenovo Group Ltd., marketing, IBM ThinkCentre
Contact center by phone still popular in Asia
News Calling contact center still preferred method for Asian customers seeking tech help, even with emergence of new media tools, says market specialist.
Tags: Customer support, Customer resource management (CRM), Business development/management, Contact Center, Nagi Kasinadhuni, Datacraft/Dimension Data, Toni Ruotanen, Phone, Microsoft Corp., Asia
Google tries its own take on customer service
News Not surprisingly, the search giant thinks automation and innovation are important. But as CEO Eric Schmidt says, everyone wants to wring a neck when things go wrong.
Tags: Customer support, Software-as-a-service (SaaS), Services, Google Inc., Phone, sales team, Customer support, Services, Software-as-a-service (SaaS), Sales
End of an era for Office 2000
News Support for Office 2000 expired Tuesday, 10 years after Steve Ballmer announced a Web-based version of the productivity suite.
Tags: Microsoft Office, Office suites, Steve Ballmer, Microsoft Office OneNote 2003, productivity suite, software-as-a-service, online application, Web, Microsoft Office, Office suites
Microsoft targets biz apps with Silverlight 4
News Software giant releases beta version of technology for rich Web apps, revealing new features it says will make greater impact on enterprise software.
Tags: Web services, Software engineering/development, Google Inc., Adobe Systems Inc., Microsoft Silverlight, Development Platform, News Agency, Silverlight Team, Microsoft Corp., Bloomberg L.P.
Red Hat and Microsoft support mixed virtualization
News It is now possible to deploy supported virtualization environments that combine Red Hat Linux with Microsoft Windows Server, the two companies have announced.
Tags: Virtualization, Microsoft Corp., Red Hat Inc., Microsoft Windows Server Hyper-V, Microsoft Windows Server 2008 Hyper-V, Server, Microsoft Windows Server 2008, Microsoft Windows Server, Microsoft Windows, Red Hat Enterprise Linux
Microsoft extends free time zone updates
News Software maker will offer free time zone and daylight saving patches twice a year, even for products that are out of mainstream support.
Tags: Business applications, computer, Microsoft Windows, Web Site, Microsoft Windows Update, Web
Yahoo veteran named to MySpace CTO spot
News Alex Maghen, who previously served as the head of technology for MySpace Music, has tough road ahead of him, as News Corp.-owned site has fallen from favor in Silicon Valley.
Tags: Business Strategies & Functions, Web 2.0, MySpace, entertainment, chief technology officer, Facebook, CTO, exec, News Corp., Web 2.0
Microsoft reverses decision on Exchange 2007 support
News After notifying customers and partners that Exchange Server 2007 wouldn't be able to run on Windows Server 2008 R2, the Exchange team has reversed its decision.
Tags: E-mail servers, Microsoft Corp., Service Pack 2, Microsoft Windows Server 2008, Microsoft Windows Server, Microsoft Windows, Microsoft Exchange Server 2007, blog, general manager, blog posting
McAfee AntiSpyware
Product Reviews McAfee AntiSpyware
Tags: Adware, McAfee Internet Security, Web Browser, Anti-spyware, spyware, McAfee Inc., Web Site, Web
