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13575 Stories
Open source adoption 'anomaly' in Philippines
News Country's private sector is unexpected early adopters of open source, which analysts say will be further boosted by entrance of Google's upcoming Chrome OS.
Tags: Open source, Support, Open-source Software, Philippines, Google Inc., International Data Corp., Survey, Asia-Pacific, Open source, Melvin G. Calimag
Telcos could do more with biz intelligence
News Telecoms operators in the region are not doing enough with business analytics, and could take a leaf from the retail industry, says Frost & Sullivan analyst.
Tags: Support, Data mining & analysis, Operator, Telecommunications, BSS, billing system, competitive strategy, Asia-Pacific, business analytics, Frost & Sullivan
Companies consider extended support for XP
News update With mainstream support for Windows XP ending next year, more companies may opt to pay for extended support that will last till 2014, over migrating to Vista.
Tags: Windows XP, Windows Vista, Support, SMB, Hewlett-Packard Co., Microsoft Windows Vista, volume-license, software, Microsoft Windows 2000, Microsoft Windows Server
Customer support, the new sales force
News During downturn, support agents' expertise at satisfying customers can also be tapped to generate sales leads, says service operations head.
Tags: Customer support, Support, Training, Asia-Pacific, Sales, Customer, agent, sales force, customer service, call-center
Open source traits lead to secure applications
News A disciplined community effort and its unfettered characteristic allow open source to provide a level of security assurance, say Sun executives.
Tags: Security, Open source, Support, Vietnam, Philippines, Singapore, Sun Microsystems Inc., Indonesia, Roman Tuma, Open-source Community
Lenovo preps for grueling Olympic tests
News The vendor gears for 95 percent of its hardware to be tested next month in an intensive tech rehearsal conducted by the Beijing 2008 organizing committee.
Tags: Personal Computers, Servers, Support, IT training, Infrastructure/architecture management, Notebook, Environment, Lenovo Group Ltd., marketing, IBM ThinkCentre
Google tries its own take on customer service
News Not surprisingly, the search giant thinks automation and innovation are important. But as CEO Eric Schmidt says, everyone wants to wring a neck when things go wrong.
Tags: Customer support, Software-as-a-service (SaaS), Services, Google Inc., Customer support, Phone, sales team, Services, Software-as-a-service (SaaS), Sales
End of an era for Office 2000
News Support for Office 2000 expired Tuesday, 10 years after Steve Ballmer announced a Web-based version of the productivity suite.
Tags: Microsoft Office, Office suites, Steve Ballmer, Microsoft Office OneNote 2003, productivity suite, software-as-a-service, online application, Web, Microsoft Office, Office suites
Red Hat and Microsoft support mixed virtualization
News It is now possible to deploy supported virtualization environments that combine Red Hat Linux with Microsoft Windows Server, the two companies have announced.
Tags: Virtualization, Microsoft Corp., Red Hat Inc., Microsoft Windows Server Hyper-V, Microsoft Windows Server 2008 Hyper-V, Server, Microsoft Windows Server 2008, Microsoft Windows Server, Microsoft Windows, Red Hat Enterprise Linux
Samsung launching its own mobile OS
News Samsung unveils plans to launch its own mobile operating system, Bada, giving developers open platform to create new apps for its upcoming phones.
Tags: Mobile platforms, Symbian Inc., Phone, Operating System, mobile, Smart Phone, SDK, Microsoft Windows Mobile, mobile operating system, Samsung Electronics Co. Ltd.
Microsoft extends free time zone updates
News Software maker will offer free time zone and daylight saving patches twice a year, even for products that are out of mainstream support.
Tags: Business applications, computer, Microsoft Windows, Web Site, Microsoft Windows Update, Web
Yahoo veteran named to MySpace CTO spot
News Alex Maghen, who previously served as the head of technology for MySpace Music, has tough road ahead of him, as News Corp.-owned site has fallen from favor in Silicon Valley.
Tags: Business Strategies & Functions, Web 2.0, MySpace, entertainment, chief technology officer, Facebook, CTO, exec, News Corp., Web 2.0
Google fixes risky Chrome bugs
News Flaw in Gears could allow a malicious website to take control of a user's system, according to Google.
Tags: Web browsers, Network security, Security Management, Gears SQL Application Programming Interface, Open Source, Google Inc., Bug, Plug-in, Web Browser, SQL
Microsoft reverses decision on Exchange 2007 support
News After notifying customers and partners that Exchange Server 2007 wouldn't be able to run on Windows Server 2008 R2, the Exchange team has reversed its decision.
Tags: E-mail servers, Microsoft Corp., Service Pack 2, Microsoft Windows Server 2008, Microsoft Windows Server, Microsoft Windows, Microsoft Exchange Server 2007, blog, general manager, blog posting
Report: Microsoft bans 1 million Xbox Live players
News Players who were caught modifying their consoles to play pirated games have been booted from the popular service, InformationWeek says.
Tags: Digital rights management (DRM), Game players, Games, Gamer, Microsoft Corp., Microsoft Xbox Live, Microsoft Xbox 360, console, digital-rights management, Activision Inc.
