Unified Communications
142 Stories
Indian SMBs to spend US$48M on UC
News Country's small and midsize businesses will spend 80 percent of unified communications budget on Web conference and instant messaging tools, notes new study.
Tags: Business, Networking technology, Communications, Open Source, India, Supplier, IP, Tool, Small And Medium Business, On-demand
Contact center by phone still popular in Asia
News Calling contact center still preferred method for Asian customers seeking tech help, even with emergence of new media tools, says market specialist.
Tags: Customer support, Customer resource management (CRM), Business development/management, Contact Center, Nagi Kasinadhuni, Datacraft/Dimension Data, Toni Ruotanen, Phone, Microsoft Corp., Asia
Unified comms adoption in APAC still slow
News Few organizations in Asia understand how to unify their communication systems and majority of early adopters are larger enterprises, new study finds.
Tags: Communications, VoIP/IP telephony, India, IP, Tool, Small And Medium Business, Australia, wireless phone, phone, unified communications
Cisco ruffles feathers with new collaboration tools
News Networking giant turns up the heat on partner Microsoft as it expands and enhances its suite of collaboration tools.
Tags: Business applications, Web 2.0, Social Networking, Microsoft Corp., Business applications, Web 2.0, Cisco Systems Inc., Video Conferencing, Tool, Video
Microsoft simplifies mobile conferencing
News Update to Office Communicator Mobile 2007 R2 removes the need for entering dial-ins and entry codes for conferences arranged using Microsoft's unified communications system.
Tags: Mobile platforms/communications, Business applications, Windows Mobile, Plug-in, Microsoft Office Communications Server, Microsoft Windows Mobile, Windows Mobile, unified communications, handheld, Microsoft Office
Cisco to buy Tandberg for US$3B
News Networking giant intends to plug Tandberg's video-conferencing and network infrastructure products into its collaboration lineup.
Tags: Data Management, Directory services, VoIP, EMEA, network, CEO, Directory services, Cisco Systems Inc., Polycom Inc., unified communications
Vodafone launches unified comms for SMBs
News The One Net platform will target small businesses with a hosted service that brings together fixed-line and mobile communications, with the help of partner BT Wholesale.
Tags: Mobile, Mobile/Wireless, Mobile platforms/communications, Communications, British Telecommunications, Small And Medium Business, Gartner Inc., tariff, unified communications, Vodafone Group Plc.
APAC firms to tap on hosted UC in downturn
News Enterprise caution on IT spend in next two years will drive growth of hosted unified communications services in the Asia-Pacific region, predicts Frost & Sullivan.
Tags: Services, LANs and WANs, VoIP/IP telephony, Video, Customer support, Asia-Pacific, Unified Communications Service, Service, unified communications services revenue, BPR
Siemens deal lets accountants feel presence
News Siemens lands five-year deal with U.K. accountancy firm to replace an ageing PBX system with a 200-seat Siemens OpenScape suite.
Tags: Mobile platforms/communications, Mobile, Siemens HiPath OpenScape, Alcatel, Siemens AG, Supplier, PBX, accountancy, phone, unified communications
IDC: UC moving mainstream in Asia
News The next year or two will see unified communications adoption among mainstream enterprise users outpace today's adoption by cutting-edge users.
Tags: Remote management, VoIP/IP telephony, Customer support, Telecommuting, Asia, International Data Corp., Video Conferencing, Survey, Asia-Pacific, Tool
Cisco guns for Microsoft in collaboration market
News Cisco is adding new functions in its WebEx service that could threaten Microsoft's own business collaboration efforts.
Tags: Investments, Market research, Web services, Marketing communications, Web servers, Cisco Systems Inc., Google Inc., Service, e-mail, unified communications
Skype, Truphone biz threat to be small
News Their voice over IP services targeted at enterprises will likely remain limited to SMB space, and pose no significant threat to larger unified communications players.
Tags: Communications, VoIP, VoIP/IP telephony, Skype Technologies S.A., IBM Corp., Security, Cisco Systems Inc., Singapore, Small And Medium Business, Service
The dawn of unified communications
Insight The recession is forcing businesses to search for ways to cut costs--and unified comms is one place many will start, says analyst.
Tags: Mobile/Wireless, LANs and WANs, VoIP/IP telephony, Mobile, Web Conferencing, PBX, IP, ThinkGrid, On-demand, IP network
Gartner: Unified comms is not about saving money
News Bringing voice, email and instant messaging onto a single IP platform is expensive and the business case should be based on productivity and collaboration drivers, the analyst firm says.
Tags: Instant messaging, Communications, Mobile, Gartner Inc., unified communications, IM, network, customer service, information technology, analyst
M'sian IP tech provider to support Microsoft UC
News Malaysian Internet telephony technology provider QubeConnect signs deal to develop and offer interoperability on Microsoft Office Communications Server.
Tags: Mobile platforms/communications, VoIP/IP telephony, Microsoft Corp., China Mobile Ltd., Microsoft Office Communications Server, Malaysia, venture capital, software, unified communications, VoIP
