Workforce Management
12 Stories
S'pore employees want 'ethical' companies
News Some 66 percent of Singapore employees consider company's ethical conduct very important factor in deciding where to work, new study reveals.
Tags: Employee communications, Recruiting, Generation Y, Employee, Worker, Generation X, Survey, Hong Kong, Asia-Pacific, Singapore
Study: Mobile comms improve work-life balance
News Some 90 percent of Singaporeans say ability to work outside, but in constant contact with, the office creates better balance between work and social life.
Tags: Human resources, Generation Y, Mobile, India, Singapore, Indonesia, Germany, China, workforce management, Human resources
APAC contact centers eye UC, hosted services
News Contact center applications spend in region will grow slightly in 2009, with part of expenditure going to unified communications and hosted services, finds new report.
Tags: LANs and WANs, Customer support, Services, Contact Center, Outsourcing, IP, Asia-Pacific, TCP/IP, research analyst, Frost & Sullivan
Winter Olympics tech on track
News A year before the 2010 Winter Olympics are set to start in Vancouver, the technological backbone is nearly ready.
Tags: Network infrastructure, Infrastructure/architecture management, Atos, Winter Olympics, Computer, London Games, Silicon.com, Vancouver, workforce management, information technology
Philippine BPOs to benefit from crisis
News As global economy sinks amid financial meltdown, Philippine outsourcing firms will benefit from new foreign contracts, says Aussie call center tech provider.
Tags: IT outsourcing, Outsourcing, Offshoring, Cost control, Business, Contact Center, Philippines, Tool, Business Process Outsourcing Industry, Business Process
Plugging the call center gap
News Despite the advent of workforce optimization technologies in recent years, Witness Systems says, many contact centers are still run like they were two decades ago.
Tags: Customer support, Customer resource management (CRM)
Contact center by phone still popular in Asia
News Calling contact center still preferred method for Asian customers seeking tech help, even with emergence of new media tools, says market specialist.
Tags: Customer support, Customer resource management (CRM), Business development/management, Contact Center, Nagi Kasinadhuni, Datacraft/Dimension Data, Toni Ruotanen, Phone, Microsoft Corp., Asia
Social computing--start small, think big
Insight perspective Don't be afraid of social networking and blogs in the office, says an analyst. Here's how you can make them work for you.
Tags: Web 2.0, Web logs, Wiki, IBM Corp., Social Computing, social networking, IM, network, blog, Web
Call centres lag behind on IP adoption
Insight Call centres would seem to be the ideal place for next-generation phone systems. So why have many resisted the temptations of VoIP?
Tags: VoIP/IP telephony
Ericsson pushes 3G software
News With a set of third-generation applications, the Swedish telecom-equipment maker hopes to persuade people to catch the next wave in wireless services.
Talent management: How to invest in your workforce
News An exclusive study from IBM and Human Capital Institute finds nonprofits and midsize companies coming up short in employee management.
Tags: Human resources, Business development/management, Business, Talent Management, Workforce, Human Resources, Washington, financial, researcher, talent
Broderbund founder returns with funding for start-up
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