Contact centers: Philippines overtakes old leader India

Contact centers: Philippines overtakes old leader India

commentary The Philippines has overtaken India to become the world leader for call centers--but the shift isn't necessarily bad news for Indian outsourcers, say Saritha Rai.

December 23rd, 2010 in Business by Saritha Rai Comment
Why IT is not a department anymore

Why IT is not a department anymore

In an interview, longtime IT leader Julius Tomei tells how IT has moved beyond crunching numbers, spitting out reports and building applications to become embedded in the business.

September 22nd, 2010 in Business by Jeff Cerny Comment
Offshoring: Why businesses launch IT operations in India

Offshoring: Why businesses launch IT operations in India

perspective From modest beginnings 25 years ago, India has become a magnet for multinationals' overseas IT operations. But the reasons for having a captive unit in India have been undergoing a significant change, says an observer.

September 16th, 2010 in Business by Saritha Rai Comment
The five 9s of madness

The five 9s of madness

perspective CIOs can enhance their status beyond IT's utility function by abandoning the maddening "nines", acknowledging the fact that uptime and high service levels are now an expectation.

August 31st, 2010 in Business by Patrick Gray Comment
Amazon: We have 70-80 percent of e-book market

Amazon: We have 70-80 percent of e-book market

newsmaker Amazon's Kindle chief talks about the e-book industry and let it be known that he didn't think some of Amazon's competitors' numbers were adding up.

August 13th, 2010 in Business by David Carnoy Comment
More S'pore govt transactions to go 2FA

More S'pore govt transactions to go 2FA

newsmaker Singapore pads up online capabilities and works on protecting transactions dealing with sensitive data, such as healthcare, with two-factor authentication, says IDA infrastructure chief.

August 5th, 2010 in Singapore by Vivian Yeo Comment
What BP can teach us about IT

What BP can teach us about IT

While many have a barely tenuous connection to the BP disaster, the parallels to an IT "disaster" and the relevance of the associated lessons are striking.

August 4th, 2010 in Business by Patrick Gray 4 Comments
IT-as-a-service peeking out of cloud

IT-as-a-service peeking out of cloud

newsmaker EMC's information infrastructure and cloud services head explains what it takes to truly make IT a self-service, and why maintenance will still account for over 70 percent of IT budgets in 2010.

July 22nd, 2010 in Business by Vivian Yeo Comment
Why SMBs should consider adopting virtualization

Why SMBs should consider adopting virtualization

SMBs looking to adopt virtualization technologies often find that they don't know where to begin. Here are some benefits and challenges to expect if you decide to take the plunge.

July 15th, 2010 in Business by Eric Courville Comment
Death to TCO! Put this useless metric to bed

Death to TCO! Put this useless metric to bed

Consultant Patrick Gray talks about the big inherent risks to basing your IT shop on TCO or its variants: Capturing intangible value and the "who cares" factor.

July 12th, 2010 in Business by Patrick Gray Comment
Bill Joy on Sun's downfall, Microsoft's prospects, green tech

Bill Joy on Sun's downfall, Microsoft's prospects, green tech

newsmaker Sun Microsystems co-founder talks about the Oracle takeover, what's going on with Microsoft and the status of green technology--the area Joy focuses on now as a venture capitalist.

June 3rd, 2010 in Business by Ina Fried Comment
How Go shaped a crowdsourcing business career

How Go shaped a crowdsourcing business career

newsmaker CrowdFlower CEO Luke Biewald talks about Haiti, building a business on principles of the ancient Chinese game and more.

May 14th, 2010 in Business by Daniel Terdiman Comment
Courts wants to be 'organized, independent' retailer

Courts wants to be 'organized, independent' retailer

newsmaker A big retail chain it may be, but Courts Singapore aspires to have ability to execute like a specialist retailer, though with organized framework that customers seek, says CEO Terry O'Connor.

May 4th, 2010 in Business by Eileen Yu Comment
Swinging for a home run in green tech

Swinging for a home run in green tech

newsmaker Stephan Dolezalek of VantagePoint Venture Partners takes the pulse of the venture-backed clean-tech industry and explains what's at play for companies trying to go public.

April 28th, 2010 in Business by Martin LaMonica Comment
5 things CFOs must do in IT after recession

5 things CFOs must do in IT after recession

perspective Finance directors need to know plenty about technology as their companies emerge from the downturn. A consultant offers five tips to prepare for growth.

April 16th, 2010 in Business by Anthony Plewes Comment
Kodak zooms in on Asia

Kodak zooms in on Asia

newsmaker COO and President Philip J. Faraci wants to learn to better operate and partner companies in the region, as well as ensure continuing growth and innovation.

April 6th, 2010 in Business by Kevin Kwang Comment

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