Senior Manager – Service Delivery

Talent2 (Sydney CBD, Australia)

This is a key new role within this financial client where you will be responsible for ensuring the Information Technology and Telecommunications Group delivers to the various Business Units a superior service and maximises the business value delivered through existing assets and capabilities. Key functions: Key focus will be to provide continual improvement of customer satisfaction Provide, apply and operate a governance framework and engagement model for delivering technology services to assigned Business Units. Develop appropriate processes and/or develop or monitor Service Level Objectives Ensure services and solutions are delivered to agreed budgets Develop client business relationships at both a business and operational level Management and representation of customer interests internally Monitor and grow customer satisfaction through either regular customer surveys or performance reporting. Deliver operational excellence in service delivery Provide cost transparency regarding financial

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Posted 13 days 11 hrs ago from Talent2 Australia (Posted on: 08-11-2009)

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