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Service Delivery Consultant (ITO)
HP (Malaysia-Cyberjaya)
· Apply deep and broad technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups. · Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues. · Incident Management: Resolve technical and business incidents independently. Mentor/assist less-experienced team members on complex incidents. · Escalation Management: Identify, manage, and lead escalations through L5. · Problem Management: Proactively and reactively look for solutions to prevent the most complex problems from occurring across teams/technologies. · Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. Lead or participate in a Change Advisory Board or Technical Advisory Board. · Patch
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Posted 13 days 11 hrs ago from Hewlett Packard (Posted on: 08-11-2009)
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