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Outsourcing Service Delivery Consultant
HP (Hong Kong-Tai Koo Shing)
Job Description Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. Incident Management: Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents. Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5. Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. May lead or participate in a Change
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Posted 10 days 12 hrs ago from Hewlett Packard (Posted on: 11-11-2009)
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