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Outsourcing Service Delivery Consultant
Hewlett-Packard Company (Hong Kong, Tai Koo Shing, HKG)
Title: Outsourcing Service Delivery Consultant Location: Hong Kong-Tai Koo Shing Job Description * Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. * Incident Management: Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents. * Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5. * Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. * Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or
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Posted 9 days 12 hrs ago from Hewlett-Packard Company (Posted on: 12-11-2009)
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