Service Desk Analyst 1st Level Support

HP (Singapore)

CORE COMPETENCIES Ability to communicate at all levels, both technical and non-technical Professional, confident manner Time management skills Excellent and effective communication (written and oral), telephone and listening skills. Ability to perform well as part of a team under direct supervision Strong customer focus with prior experience in a customer service role Strong interpersonal skills Analytical and diagnostic skills Desire to work in a rapidly changing environment Demonstrated ability to prioritize tasks and work under pressure. Demonstrated ability to actively participate and work within a team. Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes. Ability to comprehend and uphold Policies and Procedures.

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Posted 17 days 5 hrs ago from Hewlett Packard (Posted on: 15-11-2009)

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