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Client/SMB Technical Support Specialist
Dell (Malaysia, Bayan Lepas, MYS)
Title: Client/SMB Technical Support Specialist Location: MYS-Bayan Lepas. Diagnosis&troubleshoot via telephone, computer systems, servers/storage&software systems within standard time frames. . Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction. . Analytical, articulate, result-oriented and provide excellent follow-up. . Maintain accurate call logging and tracking into Helpdesk database. . Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.. Degree in Computer Science / IT related discipline with at least 1 year related working experience. . Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help
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Posted 25 days 23 hrs ago from Dell (Posted on: 15-11-2009)
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