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COC Telecom CRM Architect GBS
IBM Asia (Bangalore, Chennai, Gurgaon, Pune, India)
## The Telco CRM Architect is responsible for translating client's CRM and Contact Center business requirements into specific system, application, and process designs. This includes working with client personnel and executives to identify functional requirements and subsequently working with others in the identification, justification and design of the client's CRM and Contact Center solutions. Responsible for a wide range of activities from requirements analysis through design specification. The position requires significant knowledge across one or more competitive CRM and Contact Center ISV solutions, such as Oracle Siebel, Amdocs Clarify, Chordiant, Cisco, Avaya, ALU Genesys, and Microsoft, and will include directing the design efforts of less experienced architects. May be required to temporarily relocate on an International Assignment to a foriegn country for a period of two years Minimum 8-12 years of experiences in the Telecom Industry. Proven ability to advise large scale complex
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Posted 14 days 11 hrs ago from IBM Asia Pacific (Posted on: 15-11-2009)
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