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IT Service Delivery Manager US MNC Johor
Ross Recruitment (S) Pte Ltd (Malaysia)
Responsibilities: Manage Helpdesk KPI's and service delivery Setting and communication of local IT processes in line with Group policies Manage and develop team Disaster recovery implementation IT project support (e.g. desk moves; security upgrade) Assess and maintain information security Management and auditing of IT assets Management of team providing 1st and 2nd line help desk and infrastructure support Requirements: Solid understanding, experience and expertise of Ethernet, TCP/IP, DHCP, DNS, firewalls and VPN Enterprise-level technologies used to combat spyware, viruses and spam VPN technologies, preferably SonicWall XP Desktop Support, Windows 2003 Server and Windows Exchange 2003 Server Wireless network (ideally Cisco Wireless Networking),Veritas Backup Exec Active Directory in Windows 2000 and/or 2003 Server environments. Prior exposure to disaster recovery planning and implementation using technologies such as Veritas Backup Exec. Prior experience with working with any Avaya
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Posted 5 days 13 hrs ago from JobsDB Malaysia (Posted on: 16-11-2009)
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