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Service Delivery Maneger
Anthroplace Consulting Pvt Ltd (Bangalore, Chennai, India)
Service Delivery Manager Job Description :- To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved. Duties and Responsibilities Management of an IT Service Delivery team and be responsible for career development and appraisals. Definition of service level agreements (SLA's) related to contracted services as applicable. To manage the IT Service Delivery team, taking responsibility for service desk, desktop support, Asset Management and application support. Ensure SLA's are achieved and client expectations are met (or exceeded). To build services relationships with clients. Ensure quality and resource level profitable services are performed to the agreed SLA. To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery. To provide reports to an agreed schedule (or on request), including management and account performance reports. Attend
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Posted 4 days 15 hrs ago from Monster India (Posted on: 17-11-2009)
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