Contact-center

Popular stories

There are currently no popular stories.

Latest about Contact-center

Industry farewells 2009, embraces 2010

Industry players look back at 2009, discuss recession fears and name some hot technology trends they'll be looking out for in 2010.

February 11th, 2010 in Tech Outlook Priorities by Liau Yun Qing Comment

Smartphone software gets smarter, more interactive

Context-aware computing draws on vast amounts of data to help consumers buy from vendors that know more about them, too.

December 9th, 2009 in Software by Rachael King Comment

Contact center by phone still popular in Asia

Calling contact center still preferred method for Asian customers seeking tech help, even with emergence of new media tools, says market specialist.

November 18th, 2009 in Business by Liau Yun Qing Comment

Orange launches managed videoconferencing

Open Videopresence is a managed service that allows interaction between different kinds of videoconferencing kit and across various networks.

July 3rd, 2009 in Business by David Meyer Comment

Malaysia keeps lofty spot for global services

Country keeps third position in AT Kearney 2009 Index of Top 50 outsourcing locations, but must remain wary of upcoming rivals in region, says government official.

May 29th, 2009 in Business by Lee Min Keong Comment

APAC contact centers eye UC, hosted services

Contact center applications spend in region will grow slightly in 2009, with part of expenditure going to unified communications and hosted services, finds new report.

May 19th, 2009 in Business by Vivian Yeo Comment

Unified communications help SMBs save, work better

Small and midsize businesses are moving to unified communications to gain cost savings, improved staff collaboration and productivity.

May 19th, 2009 in SMB Handbook by Sol E. Solomon Comment

Firms overlook Web 2.0 cost-saving potential

As companies largely view Web 2.0 on an experimental level, they are likely to pass on it during the current economic downturn, say analysts.

April 30th, 2009 in Internet by Sol E. Solomon Comment

Asia to warm up to Cisco's data center plan?

news analysis Cisco Systems' Unified Computing has impact on enterprise server market, but it will take time for networking giant to convince users, observers say.

April 9th, 2009 in Hardware by Vivian Yeo Comment

S'pore, M'sia IT groups ink outsourcing pact

update Singapore's SITF and SBF sign outsourcing partnership with Malaysia's Pikom to boost business value of participating companies.

March 26th, 2009 in Business by Victoria Ho Comment
Load more stories

Contact-center Tracker

Most Read on Contact-center

Most Discussed on Contact-center

ZDNet Asia Live

"There will be no more updates for Firefox 3.0.x," Mozilla, the last update will be Firefox 3.0.19, due March 30 http://bit.ly/aiouLB

24 minutes ago by abhishekkatiyar on topsy

[TECH] URL Shorteners slow Web redirection. - http://bit.ly/bySnWK @zdnetasia

URL shorteners are great but they can slow web redirection & you pray it would never go down http://bit.ly/bySnWK via @zdnetasia

Temasek Holdings eyeing tech stocks, indicating optimistic outlook on IT sector. http://bit.ly/aM7VwU

Web redirection through universal resource locator (URL) shorteners is adding extra seconds to page load time http://bit.ly/czbZxe

2 hours 8 minutes ago by abhishekkatiyar on topsy

Chinese agencies cry foul over Google. http://bit.ly/by6rwV

The Pirates of The Philippine Islands get slammed. http://bit.ly/a1NJlf

2 hours 35 minutes ago by larsjeppesen on topsy

China's enterprise software market is predicted to achieve a compound annual growth rate of 14.6% from 2008 to 2013 http://bit.ly/9rXQlL

2 hours 36 minutes ago by abhishekkatiyar on topsy

all of sg's isps have been practising compulsory invisible proxy for all home subscribers at their backend since many years back alre...

5 hours 32 minutes ago by melvinchia on Web filters mean bad news for business

it is not to good for china.
Proactol

8 hours 16 minutes ago by nathonastle on Chinese ad partners beg Google for information

Salesforce.com is giving 5,000 developers access to its social networking and collaboration platform http://bit.ly/9dbNw5

8 hours 25 minutes ago by abhishekkatiyar on topsy

RT @zdnetasia: HP touts new products and management and productivity tools to address business computing pain points. http://bit.ly/dudgA6

For those with a computer science background, or interested in the high performance computing scene: http://bit.ly/9vFC3i

HP touts new products and management and productivity tools to address business computing pain points. http://bit.ly/dudgA6

** S'pore govt launches traffic Web app. http://www.zdnetasia.com/s-pore-...

the new look site is very nice @zdnetasia @zdnetaustralia

Big up to my peeps at www.ZDNet.com.au (and www.ZDNetasia.com and www.ZDNet.com.uk). Loving the redesign!

McAfee steps up cloud assurance - Zd Net Asia.com
http://www.zdnetasia.com/mcafee-...

Interesting take on social analystics. http://www.zdnetasia.com/blogs/w...

Very good explanation of JMX

1 day 22 minutes ago by Babith B on Managing applications with JMX

The reaction to a report issued Tuesday by Flurry Analytics managed to completely overlook some interesting news--the Android-based Motorola Droid outsold the original iPhone over the same period of time following their respective launches--to focus instead on the sales numbers for the Nexus One.

1 day 25 minutes ago by lonemavericks on diggs

Another ZTE story....

1 day 27 minutes ago by Moderate Your Greed on Philippines opens bid for final 3G license

We at www.fifosys.com have also seen a growth in IT outsourcing and anticipate it as a growing field.

1 day 136856 seconds ago by sarah Jane on Companies' outsourcing spend to increase

I agree with you. The iSiVaL is super portable and TVs can't expand their image size. I recorded a video that might bring some ideas to...

1 day 31 minutes ago by Jesse B Andersen on Buying a projector? Try an LED TV instead

hermm... he deserved it.. he shud not talk abt sensitive things like tat, well, he shud think twice before saying all those things, event...

1 day 9 minutes ago by ... on Facebook user charged in Malaysia

Password manager tools are potential security threat. Criminals who hack into the computer can use the password manager to log onto any s...

2 days 9 minutes ago by ohanae on What defaults should random password generators use?

I've found the cross platform utility unetbootin to be rather handy for this kind of thing as well.

2 days 43 minutes ago by Jim on Use Live USB Creator to install Fedora 12 from a USB stick

Thanks for the article. I think the debug command has an "\" after "C:" it should say w32tm /debug /enable /file:C:\l...

2 days 44 minutes ago by Roger Biefer on Manage time accuracy with W32Tm

available in singapore now
http://www.portablemall.com.sg/goods-71-Microsoft+Zune+HD+32GB+-+Platinum.html

2 days 20 minutes ago by steve on Microsoft coy on apps for Zune HD

How about just using http://www.random.org/strings/? It is very configurable, satisfies all of the flexibility requirements you have ment...

2 days 26 minutes ago by Varun V Nair on What defaults should random password generators use?

Wi-Fi as the "Rodney Dangerfield of wireless", is a catchy metaphor, but it's already been used. In fact, it was the title of a...

2 days 25 minutes ago by Martin Suter on Selina Lo: Wired up for Wi-Fi in Asia

Dear Sir/Madam, I am Narasimha Rao.L. From bangalore India , i searching job in abroad , in electronics field, i have 6+ years exp....

3 days 27 minutes ago by Anonymous on Hot tech jobs in Singapore

Good article, computational aspect of acquired knowledge from the social platform is really questionable, given that there are a lot of p...

3 days 33 minutes ago by JN on What will social analytics say about your company?