While India's IT prowess is undisputable today, the country is also a victim of its own success as it faces wage inflation and competition from Eastern Europe and China.
Two-factor authentication (2FA) may be a regulatory requirement and an additional cost for Asia's banks to bear, but the enhanced protection may be what the financial institutions need to boost confidence in Internet banking.
Stefan Beck, Asia-Pacific IT director for chemical company BASF, talks to ZDNet Asia about the benefits of integrating and centralizing support services. 
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