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Sales Force Productivity
The brief session explores the issues and the data required to drive better sales enablement, performance and productivity.
19 days ago by IBMImprove Sales Forecasting Accuracy
In this brief video, Joe Galvin of Sirius Decisions examines some of the myths and challenges of sales forecasting, and explains how sales analytic applications can improve the process.
19 days ago by IBMMetrics based sales productivity - Delivering dividends for forward thinking sales organizations
Designed for the sales executive, this series of Sirius Decisions research briefs focuses on the advent of metrics-based sales productivity. New approaches are being embraced and delivering dividends to forward-thinking sales organizations.
19 days ago by IBMCRM Watchlist 2010
To engage that new breed of customer - the social customer - vendors of enterprise and small business software are transforming the way they build and deliver their goods. These CRM watchlists look at dozens of vendors attempting to evolve the kinds of software that both satisfy business' internal requirements and extend the channels to intersect with customers. Some of these vendors are doing great at it, some not so great. But all of these companies are worth your attention.
30 days ago by ZDNetBuilding-Supply Company Strengthens Service Edge Over Big-Box Stores
Riverhead Building Supply (RBS) serves the needs of professional builders and homeowners throughout the New York metropolitan area. To accommodate current growth and capitalize on future business opportunities, company leaders began searching for a flexible, easy-to-use customer relationship management system. After a thorough evaluation, RBS opted to implement Microsoft Dynamics CRM to better connect its business processes, increase efficiency, and maximize the return on its IT investment. By integrating with the company's existing technologies, including its mainframe, mobile devices, and communication tools, such as Microsoft Office Outlook, the solution helps improve visibility of critical data to drive better customer service. Now, with access to powerful tools for sales force automation and marketing campaign and event management, RBS has strengthened its competitive edge.
38 days ago by MicrosoftTap Into Social Media to Drive Enterprise Sales Results
As the old saying goes, it's not what you know but whom you know. This continues to be true, particularly in today's business landscape. With the convergence of social media and enterprise applications, applications have emerged to provide significant value to sales & marketing stakeholders throughout the sales cycle. Our customer relationship management application, Salesview, allows for simplified list building, automated prospecting as well as complete & fresh intelligence for account planning, delivering increased sales productivity. Read our paper to learn more about how you can tap into your social media contacts to drive enterprise sales results.
46 days ago by InsideViewThe Impact of Sales 2.0 On Sales & Marketing Effectiveness
In the fall of 2009, the Bridge Group, Inc. conducted a survey on the impact of Sales 2.0 tools within organizations including the positive impact technology can have on the buying and selling process. This report provides a snapshot of market perceptions and the impact Sales 2.0 tools have on sales and marketing effectiveness. Read this new Bridge Group survey and learn more about how organizations are benefiting from Sales 2.0 technology tools.
46 days ago by InsideViewFarmers Insurance Group, Inc. Gains Enterprisewide View of Agent Data
Farmers Insurance Group, Inc. wanted to consolidate disparate Customer Relationship Management (CRM) platforms to provide a holistic view of Independent Agent (IA) and Exclusive Agent (EA) data and reduce IT costs. The challenge was to improve process efficiency by automating manual CRM tasks. Farmers Insurance Group, Inc. developed and implemented Farmer's MyFieldPoint platform based on Oracle's Siebel CRM applications to provide an enterprisewide view of IA/EA data and improve CRM process efficiency and decommissioned disparate legacy CRM systems.
47 days ago by OracleLawn Tennis Association Boosts Membership With Advanced Customer Relationship Management Tools
The Lawn Tennis Association (LTA) wanted to improve overall functionality of the LTA's backbone customer relationship management system, which holds key data, such as tournament schedules, match results, and player ratings and maintain strong relationships with members of British Tennis through tailored marketing initiatives. The challenge was to enable seamless integration with other applications, including Oracle Business Intelligence, the LTA Web site, and reward scheme partner Teamcard. The Lawn Tennis Association (LTA) was upgraded to Oracle's Siebel CRM v 8.1.1 to maintain strong relationships with members and implemented Oracle Business Intelligence to improve measurement of business success.
47 days ago by OracleHealth Supplement Maker Gains 25 Percent Faster Service, Reduces Development Costs
BSN, a leading manufacturer of health and fitness supplements, needed a way to merge sales order and customer contact information from Microsoft Dynamics CRM with order and invoice data in Microsoft Dynamics GP. For several years, the company used a proprietary integration tool to move data between the two systems. However, this tool did not always enable the efficient integration of various fields between the two databases, requiring BSN staff to rely on manual data entry. After learning about the Microsoft Dynamics CRM Adapter for Microsoft Dynamics GP, BSN opted to install the integration tool, completing the process in a matter of hours.
47 days ago by Microsoft
