Government

Podcast: The Latest on Governance, Risk and Compliance

Regulatory requirements can be challenging and expensive to manage for any organization. This podcast will address some of the most common challenges and how software and applications can ease this process.

This podcast includes:

• How flexibility is important within the application to deal with changing regulations
• Providing greater transparency when dealing with regulatory compliance throughout the company
• Insight into consolidating, automating and embedding within the platform

The Oracle Enterprise Architecture Framework

The Oracle Enterprise Architecture Framework helps Oracle to collaboratively work with customers in developing strategic roadmaps and architecture solutions that enable business and IT alignment. Oracle emphasizes a "Just enough" and "Just in time" practical approach to Enterprise Architecture, which may be used standalone or as a complement a customer's selected EA methodology. By focusing on business results and leveraging Oracle's unique EA assets and reference architectures, the Oracle Enterprise Architecture Framework can be employed to efficiently create architecture roadmaps for implementing business-driven enterprise solutions.

Integrate Enterprise Architecture With Application Portfolio Governance

IT organizations that are seeking to drive down operating costs while delivering business projects on time and on budget find they must manage their application portfolios to provide an optimal foundation for execution. Application Portfolio Management (APM) captures and organizes information about the application portfolio so that business and IT execs can make prudent decisions around investing/replacing/ retiring applications. When enterprise architecture is integrated with application portfolio management, the alignment with architecture road maps and business views improves the overall results for business and IT. This paper summarizes the results of a custom research project conducted for Forrester's Enterprise Architecture Council on best practices for integrating enterprise architecture with APM.

HP ProCurve Network Immunity Manager v2: Event Interpretation

This paper is intended to inform administrators about Network Immunity Manager (NIM) events and how to interpret them. It will also provide a guide to follow while optimizing NIM in unique environment. This product contains several features that rely on a carefully planned strategy for network deployment. While some customers may see NIM trigger events regarding suspect traffic immediately after installing and enabling it, others may not.

Measuring the Business Impact of Support

Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured — despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity. This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business.

The Future of Revenue Management

In many firms, Revenue Management (RM), pricing, customer relationship management, and distribution channel management are still a chain of separate departments with separate rulers, and in many cases separate goals measured on separate databases, analytical processes, and skill sets. Centralizing and integrating these functions to create a Profit Optimization department, using RM and pricing theories and tools, will allow firms to move away from traditional revenue management and towards Total Demand Profit Optimization. Under this umbrella, rather than simply managing existing demand, firms can create and direct demand by incorporating the demand generating capability and cost structure of customers and channels into the revenue management decision.

Kansas State University Automates Admissions and Registration for Greater Efficiency and Convenience

Kansas State University (K-State) wanted to deliver superior services to help the university compete for the best students and faculty and support a qualified admissions system under which all students meeting certain academic criteria are automatically admitted. The challenge was to improve the university's ability to react to changes - from constituent needs, to regulations, to technology - with integrated applications and more modern, efficient systems. K-State unified four student information systems and streamlined a previously lengthy, labor-intensive admissions process with Oracle's PeopleSoft Enterprise Campus Solutions as well as automated the unique qualified admissions process - from when the student applies through the acceptance letter - with manual intervention only required for exceptions.

Temporal Reasoning: Manage Complex Changes in Rules, Rates, and Circumstances

Many public and private sector organizations work in a complex environment where calculations are required to determine the entitlements and obligations of customers or citizens. When policy rules and customer status are ever changing, determining eligibility and the resulting benefits can be challenging. This white paper outlines Oracle's sophisticated temporal reasoning solution for dealing with change in a complex, dynamic policy environment. It also illustrates Oracle's temporal reasoning process through fictionalized tax credit and pension examples.

Application Performance Management Tips: Simple Ways to Enhance Your CA Wily Deployment

The Application Performance Management Maturity Model provides guidance to many CA Wily customers on how to improve the value and capability of their CA Wily deployments. While many enhancements may require additional monetary and time investments, some are relatively straight-forward as described in this paper. There are many more tips for managing the capacity for the Enterprise Managers and using alerts optimally according to APPM.

3 Strategies for Reducing IT Support Costs in 2009

As companies brace for more bumps in the economic downturn, many organizations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Read this IDC Insight report to see why now is the time to strategically trim and strengthen for success in 2009 and beyond.