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Read this article from EIU about HR analytics as a critical tool for keeping HR and orgainizational-development executives strategically oriented, and for presenting to business leaders the kind of data they can relate to, rely on, and use.
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Discover the process support issues to watch out for when creating customer-centric enterprise strategies. Examine the consequences of IT and CRM purchase decisions and learn how to adapt your CRM to provide a superior customer experience.
64 days ago by SAP DownloadHOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for protecting business and sustaining growth through the downturn
138 days ago by Vodafone DownloadBlue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase insurance online, 24 hours a day and increase efficiency and enable faster turnaround on prospective members' applications for insurance. The challenge was to empower the company's 800 call center agents with accessible data to ensure rapid responses to member inquiries. BCBSNC implemented Oracle's Siebel CRM to provide a unified solution for managing customer interactions and to ensure a consistent experience across communication channels and developed a "Buy Online" tool based on Siebel to provide potential customers with an instant rate quote and then allow them to purchase insurance online.
138 days ago by Oracle DownloadThis demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.
179 days ago by Microsoft DownloadFor many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM as a platform and access data across many unexplored areas of the enterprise, and use it to delight guests before, during and after their stay? Find out how to make the most of your CRM solution with this free Web seminar, "New Frontiers for CRM Data".
In this seminar you will hear a panel of CRM experts and technology providers discussing ways to:
Download this eBook to understand why more and more organisations are turning to Customer Relationship Management (CRM) solutions to drive revenue growth, productivity and customer satisfaction across sales, marketing and service functions.
254 days ago by Oracle DownloadDiscover the process support issues to watch out for when creating customer-centric enterprise strategies. Examine the consequences of IT and CRM purchase decisions and learn how to adapt your CRM to provide a superior customer experience.
64 days ago by SAP DownloadIn today's economic downturn, organizations are looking for ways to improve the way they do business to keep ahead of the competition and grow revenue.
The path to success in all of these areas, traditionally, has been to use business intelligence (BI) information to make decisions. Increasingly, organizations are finding that the
benefits of BI can be enhanced when complemented by
predictive analysis. Specifically, more insight can be gained, and even better decisions made, by coupling business relevant information with an easy-to-use predictive analytics solution.
The need for timely and succinct business intelligence (BI) continues to grow as executives demand critical information to seize opportunities faster than competitors and to address potential problems in the making.
But increasingly, it is not just C-level executives and upper management who need access to business intelligence. Business unit managers and rank-and-file personnel increasingly must also have updated information to do their jobs.
And in every case, users of business intelligence solutions desire a flexible and intuitive method for assimilating information without manually gathering data. The delivery mechanism must provide transparent connectivity and security to users, while presenting an easy to use interface for navigating and consuming information. These
requirements are driving the demand for a new generation of BI solutions.
You needn't be a seer or sage to perceive risk. It's as predictable and as devastating as a Florida hurricane and as far-reaching as a corporate scandal. But you do need to be a visionary to see the opposite side of the risk coin, the one that lands face down after you flip. The underside represents opportunity,competitiveness and growth.
107 days ago by SAP DownloadSmall and midsize businesses (SMBs) face the same challenges as larger companies when it comes to cutting costs and saving money in a difficult economy. Many are now turning to software as a service (SaaS) which allows them to save money and provide better service by essentially renting as opposed to purchasing their business applications.
This TechRepublic Resource Guide provides a basic overview of SaaS for SMBs for anyone who wants to learn more about this potentially beneficial innovation:
Find out how to tap into a long-running program with over 750 OEM partners worldwide, and make SAP BusinessObjects market leading BI platform your own.
157 days ago by SAP Download