Microsoft Unified Communications Datasheet: Smart Decisions for Extraordinary Times

Survey Finds Widespread Use of Video Conferencing

A survey commissioned by Global IP Solutions has found use of video conferencing technology to be widespread among business professionals. GIPS asked Research Now to survey 1,200 business professionals in the US and Asia regarding their use of video conferencing, and discovered some surprising results. Among the findings:

• In three of the four countries surveyed, a majority of respondents had participated in a video conference or video chat.
• 79% of those who use video conferencing technology rely on consumer applications.
• Video delay and freezing continue to be technical concerns for many users.

Learn How to Improve Meetings with VoIP

Download our free white paper, VoIP Conferencing, and learn how VoIP-enabled meeting systems are revolutionizing the world of audio conferencing. This white paper explains in plain English what VOIP is and why it is fast becoming the audio conferencing technology of choice. You'll also learn:

• Drawbacks of traditional audio conferencing
• How VOIP works in the context of audio conferencing
• How to set up and deploy a basic VoIP system
• The role of VoIP technology in today's business world
• Core requirements for a satisfactory VoIP experience
• The role of VOIP n future applications

Innovative Industry Leaders Adopting Contact Center Infrastructure as a Service

In this program, experts look at what's driving innovative companies to move to Contact Center Infrastructure as a Service and how your company can find the right solution and the right provider for your contact center needs.

5 Steps to Telecom Transformation for CIO's

Today's CIO must be a change agent who can do more with less. A holistic viewpoint is essential as the convergence of voice and data casts a dramatic impact on IT organizations. SIP Trunking, unified communications, fixed mobile convergence, new devices and OS's surging into the workplace -- all redefining the concept of the mobile workforce. This paper addresses 5 steps to increase business productivity through new technologies while continuing to diligently manage costs.

9 Savvy Ways to Reduce the Cost of Your Existing Enterprise IP Telephony Network

Enterprise IP telephony proved to be a great communication tool to unite distant employees in a solid team, to reduce costs for international calls, to improve productivity and not only that. Moreover, there are many ways to make enterprise IP telephony network usage even more attracting. 5 effective ways to reduce expenses for paid calls: manage the employee telecom expenses effectively by setting limits of expenses for paid calls for each user or user group individually and restrict paid calls when a limit is reached and cut costs for unwanted calls by restricting calls to specific phone numbers, city/country codes.

Connecting to Better Customer Service

Less than a third of surveyed IT executives believe their companies are "highly effective" at adapting to changing customer needs and priorities. Businesses that build a robust voice and data network infrastructure can achieve a high level of responsiveness, and transform customer information and feedback into actionable results.