| Registration | Required |
|---|---|
| File size | 505.60kb - Check your internet speed |
| File format | PDF - Download the latest version of Adobe Acrobat Reader |
ZDNet / IT Library / Networking and Communications / Network Technologies / Broadband /
Motorola eCare: Virtual Hands-On Incident Resolution for Internet Service Providers
See also
Publisher's description
With the scope of cable and broadband services delivered to residential and business subscribers growing ever more complex, support centers must be equipped with the right tools to cost-effectively and efficiently resolve a greater number of subscriber incidents. Fortunately, proven, user-friendly technology is available for Internet service providers to drive down costs associated with subscriber support while improving customer satisfaction. With more than 10 years of call center deployments, Motorola has developed a support solution that service providers can rely on. Available as a standalone system or as an extension of existing customer care systems, ISPs can streamline support of today's diverse IP services, improving efficiency, reducing support costs, and building customer loyalty.
Similar whitepapers
The business value of Web 2.0 technology.
Benefits of enterprise mobility span the business-to-employee (B2E), business-to-business (B2B) and business-to-consumer (B2C) spectrums. Enterprise mobil-ity can improve an organization's productivity, optimizelogistics operations, enhance customer relationships and streamline supply chain management.
133 days ago by IBM DownloadThe Need for Additional Spectrum for Wireless Broadband: The Economic Benefits and Costs of Reallocations
Broadband is rapidly becoming the lifeblood of modern advanced economies. Just as the telegraph, telephone, electricity, rail and road networks, and more recently, the computer defined social and economic progress, broadband connectivity and capacity today represents this progress. The United States has been a world leader in information technology development and deployment, including the Internet. To maintain that leadership position the U.S. must compete effectively with other countries to attract businesses that rely on broadband infrastructure. Robust broadband infrastructure, including significant amounts of wireless based broadband access, provides the foundation for such effective competition.
150 days ago by Brattle Group DownloadMotorola Fixed Wireless Broadband Integral to Latvian Libraries Network
The Latvian state agency for culture and information systems, Kultaras lnformacijas Sistemas, is using Motorola's Point-To-Point (PTP) and Point-To-Multipoint (PMP) fixed wireless broadband technology to provide public internet access to outlying towns and villages across the country. This broad-scale initiative forms part of a national library communication network developed and co-financed by the Bill and Melinda Gates Foundation and the Latvian Ministry of Culture in conjunction with local municipalities. The aim is to provide computers and internet access at every library across the country which involves 26 counties, 56 cities and over 500 local authorities.
196 days ago by Motorola DownloadRoaming and the Shared Wireless Broadband Network
Roaming capabilities are essential to providing users of the NBDS with seamless or near seamless nationwide services. Delivering those capabilities requires functionality in the network to support authentication. It may also require legal and financial arrangements between network operators and between operators and a clearinghouse provider. As with many other issues related to the NBDS, the specific arrangements depend on both technical and governance considerations, including roles played by the PSBL, local builders, and D Block licensees/private commercial partners in building, owning, and operating the network.
223 days ago by National Public Safety Telecommunications Council (NPSTC) DownloadFranklin County, VA Attracts Economic Development With High-Speed Wireless Broadband
With a large land area, dispersed population, and limited funds, Franklin County, VA looked for a way to cost effectively meet the broadband demands of its residents, as well as reduces county operational costs. Franklin County worked with local landowners, partnered with B2X and leveraged grant funding to expand broadband services throughout the 721 square mile area for a total county investment of $83,000 from the general fund and a $50,000 federal grant (less than 24% of the projected cost). Using existing tower sites and working with landowners to gain access to place additional towers on private property in exchange for reduced service fees, Franklin County enabled a network design that provided wireless connectivity from 18 towers and water tanks, including redundant network paths.
233 days ago by Motorola DownloadSumter EMC Expands Coverage With MOTOTRBO and Wide Area Network
The challenge was to ensure safety, improve service, and reduce expense. The solution was MOTOTRBO IP Site Connect with Motorola Point-to-Point Wireless Broadband Solution for Wide Area Coverage. MOTOTRBO is a digital two-way radio system designed to meet the requirements of organizations that require a customizable, business-critical communication solution using licensed radio spectrum.
235 days ago by Motorola DownloadMotorola whitepapers
PMP 320: Making the Great Outdoors a Great RF Environment
The challenge was the need for a fixed wireless broadband solution that delivers high performance in multi-path environments. The Motorola PMP 320 is the solution built to overcome virtually every challenge an outdoor wireless network faces. Built to 802.16e standards, the PMP 320 provides maximum capacity while ensuring high throughput at long distances in licensed networks using the 3.3-3.4 GHz, 3.4-3.6 GHz and 3.6-3.8 GHz frequency bands. To help ensure optimum throughput in difficult multi-path environments, the PMP 320 features MIMO Matrix B technology.
151 days ago by Motorola DownloadToyota Autoparts Philippines Optimizes Supply Chain With Motorola Enterprise Mobility Solutions
Toyota Autoparts Philippines is the global production and supply base for manual transmissions for the Innovative International Multi-Purpose Vehicle (IMV) project. Toyota initiated the IMV project to create an optimized global manufacturing and supply system for pickup trucks and multipurpose vehicles to satisfy market demand in more than 140 countries worldwide. The challenge was keeping track of hundreds of components. The solution was barcodes and Mobile application to track components easily and quickly.
158 days ago by Motorola DownloadMobile Trailer Works: Keep on Trucking With MOTOTRBO & GPS!
Mobile Trailer Works lives by that motto, because that is the challenge its customers - shippers and trucking companies that service the ports of Los Angeles and Long Beach in Southern California - face every day. Mobile Trailer Work's customers must be able to transport their heavy cargo quickly and efficiently. That's where Mobile Trailer Works comes in. Its fleet of 13 mobile vehicles is staffed with highly skilled mechanics and state-of-the-art equipment. Mobile Trailer Works is profiting from the MOTOTRBO' digital two-way radio system with the GPS-enabled SafeMobile dispatch software. This solution streamlined and optimized their communications while significantly improving the company's ability to manage their mobile assets.
168 days ago by Motorola DownloadExtreme Wireless Makeover: Revolutionizing the Design, Deployment and Management of Wireless Networks
For its 2008/2009 season finale, "Extreme Makeover: Home Edition" chose to rebuild a house for the family of Bernard McFarland and his three sons. They live in Martindale-Brightwood, an old and relatively low-income neighborhood on the east side of Indianapolis. The challenge was to quickly deploy a rock-solid wireless Internet network robust enough to support hundreds of simultaneous users. The solution was to design, deploy and manage the wireless network for Extreme Makeover: Home Edition using Motorola's One Point Wireless Suite software.
172 days ago by Motorola DownloadMaximizing the Value of Next-Generation Video Security Networks
One of the biggest challenges faced by public safety organizations today is the sheer volume of devices they carry around both on their bodies and in their cars. For example, in their vehicles, first responders often have a trunk filled with all sorts of electronics, and this causes problems in terms of space, heat dissipation and power. In addition, the limited availability of high-bandwidth wireless transport networks today require these in-vehicle systems to perform much of the high-intensive video processing for applications such as dash-cams and Automatic License Plate Recognition (ALPR) systems locally in the vehicle.
192 days ago by Motorola DownloadRFID Solution From Motorola and Epsilia Delivers Precise Traceability and Increased Revenue for Agribusiness Leader Levinoff-Colbex S.E.C
Levinoff-Colbex S.E.C is the largest beef meat processing facility in eastern Canada. Levinoff-Colbex S.E.C wanted a reliable system that would enable the company to quickly identify all affected products no matter where they were - whether still in the processing plant, in transit, or at a customer distribution center or food store. Some international markets require certifications that Levinoff-Colbex could not meet without updating its tracking system. Epsilia designed a real-time tracking system for Levinoff-Colbex S.E.C that provides end-to-end visibility across the logistics chain, and RFID was quickly identified as the ideal enabling technology. When it came to choosing the RFID solution, Motorola was the obvious choice.
193 days ago by Motorola Download
