| Registration | Required |
|---|---|
| File size | not specified |
| File format | PDF - Download the latest version of Adobe Acrobat Reader |
ZDNet / IT Library / IT Management / IT Infrastructure / Infrastructure Management /
People + Processes + Technology: Creating a Winning Formula for Customer Support
Publisher's description
You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.
Similar whitepapers
Stay Ahead of the Curve with New System x and BladeCenter Servers
With the portfolio of Intel® Xeon® processor-based rack, blade and iDataPlex servers from IBM System x and BladeCenter, your business has access to even more processing power, memory, storage and reliability. IBM's newest System x, BladeCenter, and iDataPlex servers add extended functionality on top of processor improvements to our leadership line of servers from just one year ago. You get an unbeatable combination of performance and value designed to give your business the IT performance you need.
Join us for a webcast on March 16, 2010 at 10:00 am PST / 1:00 pm EST to learn how the latest innovations from IBM System x and Intel will offer customers:
- Lower entry points to enterprise technology
- Reduced energy costs
- Best in class reliability and availability with predictive failure and redundancy
Co-Sponsored by:
6 days ago by IBM Download
Lessons Learned in Successful Implementation of Enterprise Learning
Many companies believe that learning is one of the primary experiences their staff should be having as an employee. An effective enterprise learning system must be structured and implemented with much forethought so that it not only supports organizational learning, but also the vision and objectives of that company. Our authors here suggest numerous ways of increasing effectiveness, and warn against jumping to new methods without an understanding of context. They discuss benchmarking, ROI, challenges in delivery and retention, and provide interesting points on how to increase the chances of success before training even begins.
7 days ago by SkillSoft DownloadEveryone into the Pool
Storage virtualization pools multiple storage devices into a virtual single storage resource, thereby reducing tedious administrative tasks.
7 days ago by CDW DownloadUnified Communications Calls Out
Today's fast-paced environment requires people to find, communicate and collaborate with each other quickly and easily.
7 days ago by CDW DownloadEfficiency and Cost Control in Network and Application Management
Industry analyst Enterprise Management Associates white paper discusses how to shift from being efficiently reactive to problems towards a proactive, preventive approach. Learn three key strategies to gaining efficiency and cost control in network and application management.
14 days ago by Fluke Networks DownloadCitrix Online whitepapers
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn:  Why customer experience is the next frontier for support centers  How to strategically create and strengthen customer relationships  Tips for increasing your focus on customer needs
136 days ago by Citrix Online DownloadBest Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.
136 days ago by Citrix Online DownloadForrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices recommendations, survey templates and questions to guide your assessment. Download the white paper to learn: -- Why assessing business satisfaction is key for IT success -- Tips for capturing customer feedback -- How to effectively assess business satisfaction
144 days ago by Citrix Online Download3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within these areas while maintaining IT performance -- Tools and services the IDC recommends for achieving maximum cost savings and efficiency
144 days ago by Citrix Online DownloadSupporting Employees Anytime, Anywhere
New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology
153 days ago by Citrix Online DownloadApplying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
153 days ago by Citrix Online Download
