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Webinar: Best Practices for Application Virtualization with AdminStudio

IT professionals, are you considering a move to Microsoft® App-V™? Watch this Webinar to learn how to migrate your MSI application portfolio to Microsoft App-V packages five times faster. The Webinar will show you how AdminStudio®, the world's leading IT solution for preparing applications for deployment, can dramatically ease your migration to application virtualization formats like App-V. App-V migration projects can be very risky and can take months of work, but they don't have to. Watch this Webinar now!

47 days ago by Flexera Software
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TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 2 of 5): The Service Design Phase (Level 200)

The presenter of this webcast series navigates the IT Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and provides an introduction and practical guidance for the goals, inputs, outputs, and value of each ITIL life-cycle phase. The presenter discusses how Microsoft approaches each ITIL phase, internally and with customers. The presenter also examines IT solutions and explains how Microsoft addresses the people, process, and technology relationship.

52 days ago by Microsoft
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ITIL Version 3 in the World of Web 2.0

The Information Technology Infrastructure Library (ITIL) is a best practice framework - providing technology neutral concepts techniques checklists and procedures for managing IT environments. Since its beginning Sun has embraced ITIL practices as a core component in its delivery of IT services. The presenter examines the newest release of ITIL - version 3; how its life cycle approach integrates service management and business strategy; and how Sun can help IT organizations exploit ITIL v3 for networked services.

80 days ago by Sun Microsystems
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ITIL Gain without the Pain: A Pragmatic Approach to Getting Started with ITIL

Join leading analyst firm EMA and KACE in this hour long webcast to learn how a practical, targeted implementation of ITIL best practices can quickly and cost-effectively deliver the benefits of ITIL to your organization. After this webinar you will understand the most important components of ITIL and how to immediately act on those areas that can offer the greatest near term return.

80 days ago by KACE
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Using Webinar to Engage Prospects

Webinars can reach a huge number of potential sales prospects in a matter of minutes. But, the time and effort it takes to produce a Webinar that gets people engaged and involved starts long before the audience signs on and continues even after they have signed off. Listen in to this TechRepublic Webcast to hear presenter Ken Molay, President, Webinar Success discuss how to ensure that the audience for your next webinar shows up, participates, and takes action, including:

  • Successfully climbing the "ladder of engagement" for creating and producing a Webinar that reaches sales prospects, from targeted pre-event planning to effective post-event follow up
  • Tips for creating landing pages and promotional materials that will engage, not alienate, your audience and boost click-through
  • Effective methods for grabbing your audience during the event and giving your Webinar the feel of a dynamic live event
  • How to use interactivity to help participants feel "noticed" and add value for each and every audience member
  • How to make your Webinar an effective shared group experience that drives the audience to participate and take action, even after the event is completed
If you're looking for ways to turn your webinar audiences from passive observers into active participants—that just might turn into customers—this Webcast gives you the tools to get started. Keep your next webinar audience engaged from promotion to follow up: Listen today.

80 days ago by Adobe Systems
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Secrets of Webinar Product and Management

Managing and producing a great webinar isn't a one-shot deal: It's a process that involves your team and your audience in a dynamic two-way conversation that stretches from initial promotion to event follow-up. Successfully manage the webinar production process from start to finish, and you'll reach your goals in terms of registrations, participation, and ultimately sales.

View this TechRepublic Webcast for an overview of Webinar production and some simple tips you can use at every stage to create webinars that meet your business goals. You'll get recommendations, tips, and tricks for every step in the webinar production process from speaker Ken Molay, President, Webinar Success. View this webcast to find out how to:

  • Create an individual schedule and timeline for producing the most effective webinar
  • Assess your technology needs and get advice on how to choose the webcast technology vendor that will meet them successfully
  • Drive click through and registrations with the right promotional materials
  • Manage webinar content and add effective interactive features, such as polls and Q &A sessions
  • Work together as a team to produce a great Webinar, including the importance of rehearsals and the role of a moderator
  • Make a contingency plan for when the unexpected arises during webcast production
  • Maximize audience receptiveness after the webcast is completed and measure your webcast's success in real terms
Turn your next webinar into a polished and professional production with tactics that translate into high registration, active participation, enhanced sales leads, and a broader customer base. Learn the secrets of webinar production and marketing by viewing today.

80 days ago by Adobe Systems
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Standardizing Help Desk Incident Management Reduces Costs by Over $4,000 Per Month, Slashes Time to Resolution, Improves Clinician Support

Vancouver Coastal Health (VCH), one of British Columbia's six regional health authorities, was formed in 2001 by consolidating some 50 different healthcare systems in British Columbia. Vancouver Coastal Health wanted improved ability to process support requests efficiently and cost-effectively. VCH consolidated disparate support organizations under a single, standardized, ITIL-based help desk tool.

80 days ago by Hewlett-Packard (HP)
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TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 1 of 5): Service Strategy Phase (Level 200)

The presenter of this webcast navigates the Information Technology Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and provide an introduction and practical guidance for the goals, inputs, outputs, and value of each ITIL life-cycle phase. The presenter discusses how Microsoft approaches each ITIL phase, internally and with customers. The presenter also examines solutions and explains how Microsoft addresses the people, process, and technology relationship. In this first of five webcasts, the presenter covers IT service strategy.

94 days ago by Microsoft
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Getting Started: Windows Logo Program Part 1

The presenter of this webcast takes the attendee through the end-to-end process of qualifying for a logo, including how to access logo program requirements and policies, how to run logo program tests, how to troubleshoot test problems, how to make a logo program submission, and how manage the submission.

95 days ago by Microsoft
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What~s New in Windows Logo Kit (WLK) 1.5

This session provides a technical overview of the Windows Logo Kit (WLK) and details the changes implemented in WLK 1.5. This session also discusses the WLK release schedule and the retirement plan for WLK 1.4.

95 days ago by Microsoft